What our Customers say...

Water Damage Testimonials

Very professional and great personalities. Very knowledgeable.  Extremely likely to recommend SERVPRO!

SERVPRO's employees were courteous and took the time to answer my questions.

They did a good job, explained what they were doing and why and left the place clean and in good order. They were also very nice people.

"The guys that came were great. Knowledgeable, polite, prompt, etc Felicia always called before they came to inform exactly when they’d be here.  Thank you!"

I cannot thank SERVPRO enough for all they have done for us and the patience you've had with us during this difficult time with my wife in the hospital. SERVPRO is a bad ass company! Everyone from the office to the crews on-site were just incredible. Everyone has been so nice, professional and understanding and it really says a lot about who you are. The morning we found the water it was about 4am before I was heading to work and the water was up to my ankles and SERVPRO came right in and helped!. Thank you!

Your company did a quick, reliable and GREAT job!  Thank you!

The people from SERVPRO are amazing. From the minute my basement flooded, (on a Sunday) they were at my house taking care of everything… Including working with my insurance company. They came back daily to check the progress. My basement looks better than before the flood… They were polite and totally respectful of my house. I would recommend these people every day of the week. THANK YOU!!!
Tyler, Herbert, Zeke, Josh and Carol, you are all wonderful.

Thank you for your service and help.  Everyone was very pleasant and helpful.  I would highly recommend! 

To whom it may concern,

First, please see to it that this email goes to the franchise owner. I wish I kept the names of everyone who I spoke with and who came to my house during my recent water damage issue. Every single person I dealt with both in person and on the phone was friendly and professional. No less than 5 or 6 different people and every one of them was great. As a franchisee you must be treating them well to have such a collection of good people. They made a lousy situation much more tolerable and I really appreciate. Best wishes to all of you this holiday season and thank you so much.

Sincerely, Andre

Mike, I needed to write a note of thanks…too often, you probably hear about the things that did NOT go well. 

On Aug 15, you came to my home, and assessed the water damage to my basement.  I had a business meeting in Syracuse later that day, yet needed to have someone assess the damage and determine how to ward off additional damage from occurring.  Thanks to your efforts, two wonderful SERVPRO professionals came out to my home within an hour, set up blowers/dehumidifier – allowing me to jump in the car and head out of town (while knowing that the water damage was being taken care of.)

Zeke and Dan are truly awesome representatives of SERVPRO.  Both were professional, compassionate and efficient.  Today’s labor market is tight, and it’s hard to find good help.  These gentlemen are top notch.  Please be sure to recognize them for their outstanding customer service!

Thank you again for the peace of mind that I gained in using SERVPRO.

Doreen S

Thanks for everything. You made a bad situation easy to handle and worked with my flooding issues with professionalism.

You made our emergency a priority and the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both you office and field staffs, which were always helpful.

Totally awesome company from the first call to the end of the cleanup here!  Thank you for great work and positive attitudes!!

Rocky & Jeremy did a top notch job.  I would definitely call SERVPRO again if I ever needed your services.  They worked well together doing a thorough job.  THANK YOU FOR MAKING US WHOLE AGAIN.

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.

Where do I begin, to all of you that came to our house, Bryan, Gary and the whole work crew and to Sydney. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!