What our Customers say...

Testimonials

The folks who have come several times in the past few weeks are AMAZING! They understand what top quality customer service is.

Keep up the GREAT work.

We give SERVPRO a 10 because of their efficiency, professionalism, and very thorough! They did it all! Very impressed with their customer skills!

They responded quickly and brought equipment to dry out our basement after it flooded. Then they came and hauled out the debris. They even swept up the floor after taking away the mess!

After a horrible supply line leak, SERVPRO was out to my house immediately to provide information regarding their services. The gentleman was very prompt and helpful. A sodden area rug was taken away to be cleaned and dried and it was returned quickly and I feel at a reasonable price. Cas and Red were the young men who returned the rug and they spent a lot of time to make sure I was happy with the placement. They were extremely professional. I would recommend this company and highly recommend Red and Cas.

I came home from a month long trip to find my house flooded. I was recommended SERVPRO by a friend and I am very happy I chose them. Zeke was an awesome project manager, and the two guys in his crew (Pete and Johnathon) both worked very hard to get the floors up and water out of the house. Having your house flooded is a very difficult thing to experience, however it sure was helpful to have a team like this to make the cleanup go as smooth as possible. If you ever have the same unfortunate luck as I, call SERVPRO and ask to get Zeke as your lead. You will be happy you did.

Two associates Red and Alex came in to do the job. The were skilled and professional.

I would highly recommend SERVPRO to a friend because of the friendliness & professionalism of staff with whom I interacted and services rendered

The team did a Fantastic Job. They were courteous, hard working, knowledgeable and left no mess!

Had them come and clean my couch they did a great job! Alex and Red were super friendly and professional. Definitely would recommend SERVPRO services!!

Shane Pete Zeke and Johnathan were quick and efficient. Everything is nice and dry. God forbid I get more water damage I will call them again.

Shane, Peter and Red were amazing! They were efficient, professional and answered all my questions. The work they did was above and beyond! They are the cream of the crop! Thank you guys for being attentive and making our house a home again!

Shane and Alex were the greatest!

Shane and Peter did an excellent job. Thorough, quick and efficient. Highly recommend SERVPRO of Southeast Monroe County. 

Shane and Alex Jon……all 3 were super to work with. Couldn’t do enough for us. They went over and above the call of duty! Very pleased to say the least. Great cleanup! 

Zeke, Alex and Shane were very professional. They called when they were on the way - had great personalities in a stressful situation. Explained what they were doing and what will be done in the coming days. Great job!

Great business! Highly recommend!

We had sewage backup in our basement. SERVPRO sent a crew (Shane, Alex and Zeke) to clean up the same day. They came and cleaned up the horrible mess. They were friendly and explained exactly what they had to do. They were very professional. They worked quickly and thoroughly cleaned and disinfected the area affected. I would definitely recommend them. Thank you Shane, Alex and Zeke and SERVPRO. I hope to never have to use them again but if we ever have another problem we will definitely call SERVPRO!

Shane and Alex were awesome! Very helpful and knowledgeable! Highly recommend

Shane, Alex and John were more than helpful and responded to our loss quickly. They made us aware of potential insurance gaps due to the situation that took place. We appreciate their expertise and professionalism when they arrived.

Shane and Zeke did a fantastic job. Very pleased!!

Zeke and Shane arrived early... They explained everything that need to be done to me so I understood. They immediately had a plan and proceeded to take care of my problem. They were both very sweet, friendly, professional, and courteous. Great workers and they respected everything in my home. They went over and above what they had to do and more. I was so happy to see Zeke again, he was here before. I would most positively recommend Zeke and Shane to help everyone. They work well together and know what they are doing. Thank you for sending the best of the best to take care of my problem. Thanks to Felicia and Santina for being so sweet and understanding as to what I was going through. This is a great company with great employees, who are very professional and understanding. Thank you, Jon, for coming and starting this claim, very professional.

Shane and Alex were fabulous! Shane is extremely knowledgeable regarding the services that SERVPRO offers. Shane is very pleasant to work with. Alex pay attention to every detail when doing the work. Both were very helpful and reassuring to me during what could have been a stressful situation. I highly recommend SERVPRO!

Shane and Alex are my heroes. Perfect is good enough. Highly recommended SERVPRO!

Shane, Zeke, Red, Alex, and Jon were very accommodating after a flood in my apartment. They took care of all of my worries and were very patient and friendly throughout the entire process. Receptionists Felicia and Santina were also very friendly and helpful throughout the entire process as well. Would highly recommend SERVPRO!

Red, Peter and Hunter were fantastic to work with!! They were so thorough!

We had a basement full of "Black Mold'. SERVPRO proved their worth. They attacked our basement like the US Military going into Normandy. VERY professional and courteous. Could not have asked for more. A+++ for these guys. That Black Mold is serious stuff ...glad I had the professionals take care of it.

I was very pleased with SERVPRO of South East Monroe county. They were quick to respond to a backup in the town's main line sewer on the street and did a very thorough and professional cleanup job. Shane, Alex and Jon were pleasant and courteous and made a difficult problem much easier. THANK YOU.

Shane, Peter, Red & Hunter were exceptional workers!! Hard workers too!! Thank you!!

Shane, Peter and Zeke did an amazing job. Very professional, great job. Highly recommended.

Shane & Hunter did an outstanding job after sewage backed up into our basement.   They were on time and worked all day from 10am to 5:30pm.  Great moral and they powered through any problem thrown at them.  Highly recommend SERVPRO.

Red, Alex and Zeke were so friendly and knowledgeable, patient and professional. Like anybody we wished we hadn't had to deal with a flooded basement, but with this team and Felicia at the office, it was not a painful process at all. Very pleased with their service and turn-around time

Shane & Hunter did an excellent job! Very professional, friendly, respectful, understanding of what the customer is going through not only with the damage caused by the water, but the stressful situation caused by the incident. They're great with dealing with the situation and bringing the right equipment to help. If I need their service again, I will no doubt be hiring them again!

Shane and Peter came into my Pizza Place yesterday morning and did a great job . They had to clean the ductwork , they had to use scaffolding to get to it. They were on time, did a great job , and where out of here promptly so I could open up for dinner! Thanks Guys!! A sample of before and after pics prove they did good work!

Peter, Shane, Alex, were better than I expected. And I expected high quality service. I would recommend them and this Company at any time. You won’t be disappointed. They were cheerful, professional and very neat.

Very pleased with the water damage cleanup... the techs were all very professional and very pleasant.  Red & Alex were wonderful - they helped make an upsetting event much easier to deal with.  I would surely recommend SERVPRO. 

Everyone who came to my home to cleanup after our water tank failed was professional, helpful and did a fantastic job!  Zeke, Jon, Hunter, Shane, (Felicia who always called to let me know the status of when the SERVPRO truck would arrive).  So happy with the end result.  Looks good as new!

Zeke, Shane, Hunter, and Alex worked on my basement after the large freezer stopped working days before and left a terrible, unsanitary mess. They worked efficiently and completely cleaned up all the damaged area, discarding what could not be saved. They then cleaned with a sanitizing solution. The men were all courteous and pleasant.

This is the 2nd time I have used SERVPRO and I really appreciate them coming out so fast.  Jon was good and Red, Pete, and Hunter were very courteous to me.  I can only say good things about your company.

Zeke and Pete did a fantastic job, very knowledgeable, and professional.  After removing the equipment, the hardwood floors look great!  Thank you SERVPRO!

Zeke and Shane are a fantastic team.  Very professional and hard working, thank you for coming to our loss so quickly!

Zeke, Shane & Alex did a fantastic job!

Zeke & Shane were incredible - professional, clean and knowledgeable.  So grateful for their hard work and expertise.  Had a soaking wet carpet in the basement and they were able to come remove it and tested the walls for moisture.  I wish every company was as reliable and easy to work with.  Thank you Shane & Zeke!  Thank you SERVPRO!

SERVPRO was able to remedy our situation the same day we called them for cleanup of our flooded basement.  Jon came out and gave us an estimate that was very reasonable and within 2 hours of receiving the estimate; they dispatched personnel.  Zeke & Shane were awesome workers!  They worked until 7:30pm on a Friday evening!  They did a fantastic job cleaning up a huge mess left in our basement after very heavy rains flooded our basement and crawlspace, leaving behind mud, silt and water.  They were very detail oriented and left our place looking great!!  We would highly recommend them to anyone that needs a cleanup!! 

Shane and Red were great. I found both guys very friendly, efficient, capable and professional. Highly recommend SERVPRO

Great Team, Shane, Peter & Jon!  Very professional, thorough, clean & polite!  Would highly recommend them.  It's nice when you do have a problem like we did in our home, to have people who make the clean up process easy!  Thank you!!

Shane and Zeke were great, friendly and very professional!

Shane and Peter were amazing! On time, very professional! Did a fabulous job!!! Carpets clean, water damage smell gone! Called to book me, I did not have to try and reach them!! Would totally recommend this company!!!!

Shane and Peter were at my home on Monday, June 21. They moved my furniture back into my home after my floors were refinished following a flood in my upstairs. They did an exceptional job; were flexible, accommodating, and polite. It was a pleasure having them in my home. For customers who expect professional service, I highly recommend Shane and Peter.

Shane and Hunter did an amazing job

Shane, Hunter and Zeke did a wonderful job cleaning up after a major water problem. They worked hard and fast. They were polite and friendly. If we ever have something of this again I sincerely hope they will be there again for us

Shane and Hunter come on Saturday to wipe up soot after a fire on the second floor. They were very helpful and listened to the concerns I had.

Shane and Hunter were great. They did a wonderful job and quickly. I would highly recommend SERVPRO to anyone. "Like it never even happened."

Shane and Zeke were hard working, efficient, courteous and positive people to have in your home during a difficult situation.

We give SERVPRO many compliments. The team they sent to us to store our furniture during some restoration were fabulous!!! The crew, Shane, Peter, and Hunter we’re outstanding!! Very polite, hard working and enjoyable!!! Always a smile and joy from them when they worked!!! Terrific representation for SERVPRO!!! Highly recommend them!!!!

From start to finish, Zeke, Alex and Hunter were professional and courteous.  Alex and Hunter did a top notch job cleaning my sectional and chair.  When they were finished they cleaned up the equipment and the area on the floor.  They also gave me suggestions on what to do after they left.  Thanks SERVPRO for your amazing team!  By the way when scheduling my appointment, I'm sorry I don't remember your name, you were very helpful and pleasant to deal with.  Thank you, Lisa L.

Jon came over to evaluate and assist with our sewage back up that occurred in our basement.  His team: Zeke, Shane, & Peter were professional and attentive.  They took time to explain and review the process of everything done and I would recommend them for any home issues or needs.  Outstanding work completed!

Exceptional crew.(Zeke & Pete) Professional Friendly, and passionate and knew what they doing! 110% satisfied

Huge kudos to SERVPRO and of course, technicians Zeke and Pete. The cleanup of my father’s basement was quick with amazing results. From first contact to packing up the truck, it was nothing less than easy and efficient. The basement is so clean, I almost don’t want to put anything back. Thank you!

Very professional and great personalities. Very knowledgeable.  Extremely likely to recommend SERVPRO!

SERVPRO's employees were courteous and took the time to answer my questions.

They did a good job, explained what they were doing and why and left the place clean and in good order. They were also very nice people.

"The guys that came were great. Knowledgeable, polite, prompt, etc Felicia always called before they came to inform exactly when they’d be here.  Thank you!"

I cannot thank SERVPRO enough for all they have done for us and the patience you've had with us during this difficult time with my wife in the hospital. SERVPRO is a bad ass company! Everyone from the office to the crews on-site were just incredible. Everyone has been so nice, professional and understanding and it really says a lot about who you are. The morning we found the water it was about 4am before I was heading to work and the water was up to my ankles and SERVPRO came right in and helped!. Thank you!

Thank You for helping our department stay safe and assisting with keeping our trucks clean!

-Asst. Fire Chief, Gates Fire District

SERVPRO,

Thank you for helping ensure the cleanliness of our patrol cars during this pandemic.

Very much appreciated,

Chief Rieger

I am writing this correspondence on behalf of the North East Joint Fire District and Webster Volunteer Fire Department.  All of us send our sincerest thank you for your disinfecting service to our fire apparatus at no cost to the District or taxpayers.  Your staff was extremely courteous, professional and thorough.

Our volunteer firefighters greatly appreciate having their apparatus sanitized by your SERVPRO professionals.  On behalf of our citizens, volunteer firefighters and the Board of Fire Commissioners, I again thank you and your diligent staff for the important sanitizing services you provided our District.

Wishing you and your staff wellness and good health.

Yours in service,

Steve S.

Executive Director

Hello, I am the Chief Paramedic for Wayne County Advanced Life Support Services. I am also a volunteer Firefighter with Lincoln Fire Rescue and a volunteer member of Western Wayne Ambulance. I just wanted to reach out and personally thank you for your company cleaning our Wayne County Paramedic Flycars, Western Wayne Ambulances and Lincoln Fire Trucks. Your employees were literally awesome and did an excellent job. All 3 of the agencies that I am part of are very impressed and happy with the service that they provided. Thank you so much. The battle on Covid-19 has definitely stressed out everyone and the cleaning of our vehicles certainly makes things better.

  Thank you, Eric D.

I hope this email finds you healthy and well.  We are in the process of sending you an official letter of thanks, however I wanted to send you an email to thank you and your team for the service you provided.  SERVPRO’s act of kindness was appreciative and went a long way to the men and women of the Rochester Police Department and provided peace of mind to the officers operating our patrol vehicles in the sense they (the officers) were operating a sanitized vehicle.

On behalf of the women and men of the Rochester Police Department, I thank you for your thoughtfulness and the act of kindness you provided to our members. 

Extremely Grateful,

Chief Singletary

Our thanks for your services and assistance with ensuring our safety! 

- Police Chief, Samuel F.

On behalf of the Village of Fairport, I would like to say thank you for the very generous gesture associated with the cleaning of our police and fire fleet. As you are aware, these vehicles are driven by multiple people daily and are utilized 24 hours a day. We cannot say how much we appreciated this service. It is people like you and companies such as SERVPRO that make this community a great place and will assist in turning this pandemic around.


Please let me know if I or the Village of Fairport can do anything to return the favor. Again, thank you very much and please pass on the appreciation to the men and women who completed the work.


Sincerely,
Bryan 
Village Manager

Your company did a quick, reliable and GREAT job!  Thank you!

The people from SERVPRO are amazing. From the minute my basement flooded, (on a Sunday) they were at my house taking care of everything… Including working with my insurance company. They came back daily to check the progress. My basement looks better than before the flood… They were polite and totally respectful of my house. I would recommend these people every day of the week. THANK YOU!!!
Tyler, Herbert, Zeke, Josh and Carol, you are all wonderful.

Thank you for your service and help.  Everyone was very pleasant and helpful.  I would highly recommend! 

"SERVPRO,

Thank you for your prompt, courteous service at a very difficult time.

- Donna K"

"Very professional/friendly!  Very satisfied, no complaints.  Glad to do business with your company and team - Great!"

To whom it may concern,

First, please see to it that this email goes to the franchise owner. I wish I kept the names of everyone who I spoke with and who came to my house during my recent water damage issue. Every single person I dealt with both in person and on the phone was friendly and professional. No less than 5 or 6 different people and every one of them was great. As a franchisee you must be treating them well to have such a collection of good people. They made a lousy situation much more tolerable and I really appreciate. Best wishes to all of you this holiday season and thank you so much.

Sincerely, Andre

Mike, I needed to write a note of thanks…too often, you probably hear about the things that did NOT go well. 

On Aug 15, you came to my home, and assessed the water damage to my basement.  I had a business meeting in Syracuse later that day, yet needed to have someone assess the damage and determine how to ward off additional damage from occurring.  Thanks to your efforts, two wonderful SERVPRO professionals came out to my home within an hour, set up blowers/dehumidifier – allowing me to jump in the car and head out of town (while knowing that the water damage was being taken care of.)

Zeke and Dan are truly awesome representatives of SERVPRO.  Both were professional, compassionate and efficient.  Today’s labor market is tight, and it’s hard to find good help.  These gentlemen are top notch.  Please be sure to recognize them for their outstanding customer service!

Thank you again for the peace of mind that I gained in using SERVPRO.

Doreen S

Did a great job.  Very friendly people and courteous!

Unbelievable job! Incredible from start to finish. Love it, the attic never looked this good in 100 years! Love you Carol!

The settlement and cleaning were settled quickly and efficiently. The crew and staff at SERVPRO were outstanding.

I just want to thank the guys for the wonderful assistance that I received during my time of need. Everyone has been just amazing, showing up on time, doing a great job, and being so courteous. Thank you again!  

Just wanted to add an extra thank you to the team that took care of us in our time of need! Kind & professional, compassionate & quick! Thank you to Bryan, Ruben, and his partners.  They are the BEST!

I wanted to write to thank you for being understanding and rectifying the situation at hand.  It means more than you can know. My husband passed away in March and this is the first time I am dealing with these types of household issues on my own. I was so nervous of being the stereotypical "screwed over" woman that I may have over-reacted at first. At any rate, I really do appreciate your generosity and I want you to know that I will make sure to speak highly of you and your company! Thank you again!

They did an excellent job on cleaning our rooms after our fire. The guys were very courteous and friendly. They over exceeded our expectations. Our carpets and couches are like "new". We are very happy with the results!! Would definitely recommend!! 

The team  was extremely helpful,  hard working, and thoughtful through the entire project . We would definitely recommend your company to our friends and family !

I would definitely call again if I need this type of service and I will be definitely recommending your company.  The guys really did a job well done! Thank you so much! 

Thank you seems like a very small word to express our gratitude for all the support and excellent service you gave for a very challenging project. Thank you for all you have done!

Thank you so much for the prompt, efficient service.  There was no mess and Reuben did a wonderful job on the carpets.  Thanks so much!

Very professional and very dependable. Reuben was especially helpful and considerate.  He did an amazing job cleaning up my house. Thank you for coming to our rescue so quickly! This disaster has been very traumatic for us and we really appreciate all the help from Andrea and Mike! Thank you for being so friendly and helpful!

Fast response time minimized damaged! Thank you for an excellent clean up of the standing water in my house!

Superb service - prompt, excellent.  Better than any service I have ever used before! Reuben was incredible - above + beyond. Your whole team was wonderful. Our families, volunteers and staff thank you!

Very helpful and informative.  SERVPRO reps were very courteous and professional in all aspects of the job from start to finish. Very pleased with all SERVPRO employees involved.

Outstanding and prompt.  A level of professionalism that you don't witness too often these days! You should highly value and be very proud of John. They represent your company in an extremely positive manner.

Went out of their way to be helpful, prompt and polite. Great Job!

Excellent service.  Quick response, expertise reliable - did what they said they would do - good follow through!

Better than I expected, totally satisfied.  Your staff, Reuben and John, you couldn't ask for a better, knowledgeable, and professional team! GREAT JOB!

The staff was professional, efficient, helpful and very pleasant at all times. We would recommend your service without any hesitation. Thank You!

Extremely helpful, courteous and hard working through the entire process. All wonderful - Andrea, Brian, Reuben, and cleaning staff excellent. God bless you all!

Great job, Great staff - so willing to please!

I truly can't say enough about how much we appreciate SERVPRO's flexibility. We are very pleased with the workmanship and the staff. Especially the receptionist Andrea!

Excellent service and really good attitude towards the job at all times. Outstanding personnel from bottom to top.

Staff,

Thank you for all your assistance and support in eliminating the smoke in our kitchen caused by an electrical fire in our stove last week.  All is well and your service was terrific! Thanks again!

The massive tear out and rebuild of the core of ones home is traumatic to say the least. Both SERVPRO and Allstate representatives, by act and attitude, proved they were genuinely looking out for me when I truly needed support!

SERVPRO explained in detail the steps, had a sense of urgency to complete the job ASAP to not prolong the process but to get it done efficiently and timely.

Thanks for everything. You made a bad situation easy to handle and worked with my flooding issues with professionalism.

Thank you for everything. Your company turned a bad experience into something pleasant.

Both days of service the crew was hard working, careful, and considerate. Would definitely recommend them and your company.

I had used SERVPRO in the past and your company was the first on my call list. I have many positive comments to say regarding your company and your employees. They are the best.

I was very pleased with my local SERVPRO Company in East Rochester, NY with their work ethic, professionalism, and personal handling of my "small disaster."

Your company provided top notch professionalism and excellent customer service. I was treated with respect and compassion as I was dealing with a situation I had not dealt with before.

Your crew member Jon was the first SERVPRO employee on site to explain everything in perfect detail to what to expect that week. He was also the last person on site that week to do the final check and clean my basement floor.

You made our emergency a priority and the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both you office and field staffs, which were always helpful.

Totally awesome company from the first call to the end of the cleanup here!  Thank you for great work and positive attitudes!!

Rocky & Jeremy did a top notch job.  I would definitely call SERVPRO again if I ever needed your services.  They worked well together doing a thorough job.  THANK YOU FOR MAKING US WHOLE AGAIN.

Thank you for your donation of 216 cases of bottled water to the American Red Cross, Greater Rochester Chapter. Your kindness and concern for others make it possible for the Red Cross to provide vital emergency services here in our community. Thanks to your donation of bottled water we will be prepared to provide water in times of need to our fire and disaster clients, our emergency responders, and all the people we serve through our services.

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

While the events at Gregory Park were dreadful for those directly affected by the flood, SERVPRO's role in the expedient & efficient response to get control of the situation was greatly appreciated. It was crucial that the cleanup was done as quickly as possible given that sewer water had penetrated the lower level units. You made our emergency a priority & the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both your office & field staffs.

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.

Bryan and his team are the best in the business! Thank you!

Where do I begin, to all of you that came to our house, Bryan, Gary and the whole work crew and to Sydney. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!