What our Customers say...


From start to finish, Zeke, Alex and Hunter were professional and courteous.  Alex and Hunter did a top notch job cleaning my sectional and chair.  When they were finished they cleaned up the equipment and the area on the floor.  They also gave me suggestions on what to do after they left.  Thanks SERVPRO for your amazing team!  By the way when scheduling my appointment, I'm sorry I don't remember your name, you were very helpful and pleasant to deal with.  Thank you, Lisa L.

Jon came over to evaluate and assist with our sewage back up that occurred in our basement.  His team: Zeke, Shane, & Peter were professional and attentive.  They took time to explain and review the process of everything done and I would recommend them for any home issues or needs.  Outstanding work completed!

Exceptional crew.(Zeke & Pete) Professional Friendly, and passionate and knew what they doing! 110% satisfied

Huge kudos to SERVPRO and of course, technicians Zeke and Pete. The cleanup of my father’s basement was quick with amazing results. From first contact to packing up the truck, it was nothing less than easy and efficient. The basement is so clean, I almost don’t want to put anything back. Thank you!

Very professional and great personalities. Very knowledgeable.  Extremely likely to recommend SERVPRO!

SERVPRO's employees were courteous and took the time to answer my questions.

They did a good job, explained what they were doing and why and left the place clean and in good order. They were also very nice people.

"The guys that came were great. Knowledgeable, polite, prompt, etc Felicia always called before they came to inform exactly when they’d be here.  Thank you!"

I cannot thank SERVPRO enough for all they have done for us and the patience you've had with us during this difficult time with my wife in the hospital. SERVPRO is a bad ass company! Everyone from the office to the crews on-site were just incredible. Everyone has been so nice, professional and understanding and it really says a lot about who you are. The morning we found the water it was about 4am before I was heading to work and the water was up to my ankles and SERVPRO came right in and helped!. Thank you!

Thank You for helping our department stay safe and assisting with keeping our trucks clean!

-Asst. Fire Chief, Gates Fire District


Thank you for helping ensure the cleanliness of our patrol cars during this pandemic.

Very much appreciated,

Chief Rieger

I am writing this correspondence on behalf of the North East Joint Fire District and Webster Volunteer Fire Department.  All of us send our sincerest thank you for your disinfecting service to our fire apparatus at no cost to the District or taxpayers.  Your staff was extremely courteous, professional and thorough.

Our volunteer firefighters greatly appreciate having their apparatus sanitized by your SERVPRO professionals.  On behalf of our citizens, volunteer firefighters and the Board of Fire Commissioners, I again thank you and your diligent staff for the important sanitizing services you provided our District.

Wishing you and your staff wellness and good health.

Yours in service,

Steve S.

Executive Director

Hello, I am the Chief Paramedic for Wayne County Advanced Life Support Services. I am also a volunteer Firefighter with Lincoln Fire Rescue and a volunteer member of Western Wayne Ambulance. I just wanted to reach out and personally thank you for your company cleaning our Wayne County Paramedic Flycars, Western Wayne Ambulances and Lincoln Fire Trucks. Your employees were literally awesome and did an excellent job. All 3 of the agencies that I am part of are very impressed and happy with the service that they provided. Thank you so much. The battle on Covid-19 has definitely stressed out everyone and the cleaning of our vehicles certainly makes things better.

  Thank you, Eric D.

I hope this email finds you healthy and well.  We are in the process of sending you an official letter of thanks, however I wanted to send you an email to thank you and your team for the service you provided.  SERVPRO’s act of kindness was appreciative and went a long way to the men and women of the Rochester Police Department and provided peace of mind to the officers operating our patrol vehicles in the sense they (the officers) were operating a sanitized vehicle.

On behalf of the women and men of the Rochester Police Department, I thank you for your thoughtfulness and the act of kindness you provided to our members. 

Extremely Grateful,

Chief Singletary

Our thanks for your services and assistance with ensuring our safety! 

- Police Chief, Samuel F.

On behalf of the Village of Fairport, I would like to say thank you for the very generous gesture associated with the cleaning of our police and fire fleet. As you are aware, these vehicles are driven by multiple people daily and are utilized 24 hours a day. We cannot say how much we appreciated this service. It is people like you and companies such as SERVPRO that make this community a great place and will assist in turning this pandemic around.

Please let me know if I or the Village of Fairport can do anything to return the favor. Again, thank you very much and please pass on the appreciation to the men and women who completed the work.

Village Manager

Your company did a quick, reliable and GREAT job!  Thank you!

The people from SERVPRO are amazing. From the minute my basement flooded, (on a Sunday) they were at my house taking care of everything… Including working with my insurance company. They came back daily to check the progress. My basement looks better than before the flood… They were polite and totally respectful of my house. I would recommend these people every day of the week. THANK YOU!!!
Tyler, Herbert, Zeke, Josh and Carol, you are all wonderful.

Thank you for your service and help.  Everyone was very pleasant and helpful.  I would highly recommend! 


Thank you for your prompt, courteous service at a very difficult time.

- Donna K"

"Very professional/friendly!  Very satisfied, no complaints.  Glad to do business with your company and team - Great!"

To whom it may concern,

First, please see to it that this email goes to the franchise owner. I wish I kept the names of everyone who I spoke with and who came to my house during my recent water damage issue. Every single person I dealt with both in person and on the phone was friendly and professional. No less than 5 or 6 different people and every one of them was great. As a franchisee you must be treating them well to have such a collection of good people. They made a lousy situation much more tolerable and I really appreciate. Best wishes to all of you this holiday season and thank you so much.

Sincerely, Andre

Mike, I needed to write a note of thanks…too often, you probably hear about the things that did NOT go well. 

On Aug 15, you came to my home, and assessed the water damage to my basement.  I had a business meeting in Syracuse later that day, yet needed to have someone assess the damage and determine how to ward off additional damage from occurring.  Thanks to your efforts, two wonderful SERVPRO professionals came out to my home within an hour, set up blowers/dehumidifier – allowing me to jump in the car and head out of town (while knowing that the water damage was being taken care of.)

Zeke and Dan are truly awesome representatives of SERVPRO.  Both were professional, compassionate and efficient.  Today’s labor market is tight, and it’s hard to find good help.  These gentlemen are top notch.  Please be sure to recognize them for their outstanding customer service!

Thank you again for the peace of mind that I gained in using SERVPRO.

Doreen S

Did a great job.  Very friendly people and courteous!

Unbelievable job! Incredible from start to finish. Love it, the attic never looked this good in 100 years! Love you Carol!

The settlement and cleaning were settled quickly and efficiently. The crew and staff at SERVPRO were outstanding.

I just want to thank the guys for the wonderful assistance that I received during my time of need. Everyone has been just amazing, showing up on time, doing a great job, and being so courteous. Thank you again!  

Just wanted to add an extra thank you to the team that took care of us in our time of need! Kind & professional, compassionate & quick! Thank you to Bryan, Ruben, and his partners.  They are the BEST!

I wanted to write to thank you for being understanding and rectifying the situation at hand.  It means more than you can know. My husband passed away in March and this is the first time I am dealing with these types of household issues on my own. I was so nervous of being the stereotypical "screwed over" woman that I may have over-reacted at first. At any rate, I really do appreciate your generosity and I want you to know that I will make sure to speak highly of you and your company! Thank you again!

They did an excellent job on cleaning our rooms after our fire. The guys were very courteous and friendly. They over exceeded our expectations. Our carpets and couches are like "new". We are very happy with the results!! Would definitely recommend!! 

The team  was extremely helpful,  hard working, and thoughtful through the entire project . We would definitely recommend your company to our friends and family !

I would definitely call again if I need this type of service and I will be definitely recommending your company.  The guys really did a job well done! Thank you so much! 

Thank you seems like a very small word to express our gratitude for all the support and excellent service you gave for a very challenging project. Thank you for all you have done!

Thank you so much for the prompt, efficient service.  There was no mess and Reuben did a wonderful job on the carpets.  Thanks so much!

Very professional and very dependable. Reuben was especially helpful and considerate.  He did an amazing job cleaning up my house. Thank you for coming to our rescue so quickly! This disaster has been very traumatic for us and we really appreciate all the help from Andrea and Mike! Thank you for being so friendly and helpful!

Fast response time minimized damaged! Thank you for an excellent clean up of the standing water in my house!

Superb service - prompt, excellent.  Better than any service I have ever used before! Reuben was incredible - above + beyond. Your whole team was wonderful. Our families, volunteers and staff thank you!

Very helpful and informative.  SERVPRO reps were very courteous and professional in all aspects of the job from start to finish. Very pleased with all SERVPRO employees involved.

Outstanding and prompt.  A level of professionalism that you don't witness too often these days! You should highly value and be very proud of John. They represent your company in an extremely positive manner.

Went out of their way to be helpful, prompt and polite. Great Job!

Excellent service.  Quick response, expertise reliable - did what they said they would do - good follow through!

Better than I expected, totally satisfied.  Your staff, Reuben and John, you couldn't ask for a better, knowledgeable, and professional team! GREAT JOB!

The staff was professional, efficient, helpful and very pleasant at all times. We would recommend your service without any hesitation. Thank You!

Extremely helpful, courteous and hard working through the entire process. All wonderful - Andrea, Brian, Reuben, and cleaning staff excellent. God bless you all!

Great job, Great staff - so willing to please!

I truly can't say enough about how much we appreciate SERVPRO's flexibility. We are very pleased with the workmanship and the staff. Especially the receptionist Andrea!

Excellent service and really good attitude towards the job at all times. Outstanding personnel from bottom to top.


Thank you for all your assistance and support in eliminating the smoke in our kitchen caused by an electrical fire in our stove last week.  All is well and your service was terrific! Thanks again!

The massive tear out and rebuild of the core of ones home is traumatic to say the least. Both SERVPRO and Allstate representatives, by act and attitude, proved they were genuinely looking out for me when I truly needed support!

SERVPRO explained in detail the steps, had a sense of urgency to complete the job ASAP to not prolong the process but to get it done efficiently and timely.

Thanks for everything. You made a bad situation easy to handle and worked with my flooding issues with professionalism.

Thank you for everything. Your company turned a bad experience into something pleasant.

Both days of service the crew was hard working, careful, and considerate. Would definitely recommend them and your company.

I had used SERVPRO in the past and your company was the first on my call list. I have many positive comments to say regarding your company and your employees. They are the best.

I was very pleased with my local SERVPRO Company in East Rochester, NY with their work ethic, professionalism, and personal handling of my "small disaster."

Your company provided top notch professionalism and excellent customer service. I was treated with respect and compassion as I was dealing with a situation I had not dealt with before.

Your crew member Jon was the first SERVPRO employee on site to explain everything in perfect detail to what to expect that week. He was also the last person on site that week to do the final check and clean my basement floor.

You made our emergency a priority and the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both you office and field staffs, which were always helpful.

Totally awesome company from the first call to the end of the cleanup here!  Thank you for great work and positive attitudes!!

Rocky & Jeremy did a top notch job.  I would definitely call SERVPRO again if I ever needed your services.  They worked well together doing a thorough job.  THANK YOU FOR MAKING US WHOLE AGAIN.

Thank you for your donation of 216 cases of bottled water to the American Red Cross, Greater Rochester Chapter. Your kindness and concern for others make it possible for the Red Cross to provide vital emergency services here in our community. Thanks to your donation of bottled water we will be prepared to provide water in times of need to our fire and disaster clients, our emergency responders, and all the people we serve through our services.

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

While the events at Gregory Park were dreadful for those directly affected by the flood, SERVPRO's role in the expedient & efficient response to get control of the situation was greatly appreciated. It was crucial that the cleanup was done as quickly as possible given that sewer water had penetrated the lower level units. You made our emergency a priority & the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both your office & field staffs.

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.

Bryan and his team are the best in the business! Thank you!

Where do I begin, to all of you that came to our house, Bryan, Gary and the whole work crew and to Sydney. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!