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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Here When You Need Us

11/30/2020 (Permalink)

What do you do if a water main break floods water into your business in the middle of the night? What do you do when a storm hits and breaks all of your windows and you’re in need of an emergency board up? What do you do when disaster happens to your home or business and you’re the one in charge to pick up the pieces? Nobody thinks a disaster will happen to them. Not many people have an emergency plan for when disaster strikes. That’s why you need a trustworthy and dependable company to be there for you, no matter the time of day.

When disaster strikes, the last thing you need is to stress out about the quality of service being done to your home or business. You want and deserve the best. SERVPRO of East Monroe County always strives to provide the best possible services. No matter the size the damage may be, we will restore your home or business to preloss state.

If you are ever in need of Emergency Service, call us 24/7/365 – (585) 641-0040

We have the Resources you Need

11/25/2020 (Permalink)

When a disaster strikes, it can happen all over the city of Rochester. That’s why you need a team that has resources on stand-by for multiple large loss disasters. SERVPRO of East Monroe County has more access than ever to the specialized equipment we use in our day-to-day operations.

Our warehouse at SERVPRO of East Monroe County is filled with special tools we use to get the job done, no matter the size. Whether it be dehumidifiers, HEPA-vacuums for air filtration, or air movers to dry your home or business, we have what you need no matter the disaster.

That’s why you can trust that when you call SERVPRO for a water or fire damage, we don’t have to scramble to gather equipment. We just load up our trucks, drive to the site, and get to work making your disaster, “Like it never even happened.” One call cleans them all.

The SERVPRO Standard

11/25/2020 (Permalink)

As a trusted leader in the restoration industry in Rochester, NY and across the U.S and Canada, we have highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to hand your restoration and mitigation needs. We are always here to lighten your load and take care of your disaster situation.

At SERVPRO of East Monroe County, our technicians respond quickly, no matter the need. You can depend on us for these services and more:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Air Duct Cleaning
  • Carpet Cleaning
  • Disinfecting Services

Here at SERVPRO of East Monroe County, one call cleans them all! Call us at (585) 641-0040 for your free estimate today!

A Smoother Claim's Process

11/11/2020 (Permalink)

If you have suffered a disaster in your home or business, you know how stressful it can be to provide the right documentation and paperwork to your insurance provider. For this reason, SERVPRO of East Monroe County ensures that we make the claims process as stress-free as possible. We work on giving your insurance provider everything they need, so you can get back to focusing on your needs

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • Create thorough visual and written documentation of your home or business throughout the entire process.
  • Document the condition of each item we remove for cleaning or storage
  • Submit paperwork to make sure the processing and payment of your claim is as fast as it can be

We work with insurance agents and adjusters on a day to day basis. We understand and will cater to your needs to make the claims process as easy as possible. SERVPRO of East Monroe County is here for you at (585) 641-0040 if you experience any type of disaster. 

Your Business is Flooded. Now what?

11/10/2020 (Permalink)

Commercial water loss Commercial water loss in Rochester, NY

What would you do if you walked into your office in the morning, to find everything covered in 4 inches of water from a water main break?! For this Doctor it was simple, her first call was to SERVPRO of East Monroe County. She needed a mitigation company that would get her business back up and running as fast as possible. When the damage brings your business to a screeching halt, especially for a surgical doctor’s office, there is no time to mess around.

When your business is on the line, you need a partner like SERVPRO of East Monroe County who understands the negative impact business interruption can have. You need a recovery services partner who understands that every second your doors are closed, not only does it affect your bottom line, but it also disturbs your employees, their families, and your customers.

SERVPRO of East Monroe County will be there for you and your property, giving you the personalized attention you need and deserve. If a water main break does happen to you, trust SERVPRO of East Monroe County to clean up the mess so you can get back to running your business. Call (585) 641-0040

Free Proactive Disinfecting for all First Responders

11/9/2020 (Permalink)

So much of our world and daily interactions are still continually being impacted by dealing with the effects of COVID-19. That’s why for the past few months at SERVPRO of East Monroe County, we have made it a focus to offer FREE preventative cleanings to all First Responders.

We have always supported our fellow First Responders: police officers, firefighters, EMTs, nurses etc., and during these unprecedented times we wanted to give back. While they are out there on the front line, unable to hide in their homes or in their offices, we are offering them the peace of mind that their cars, trucks, and stations are disinfected. So, for the past few months and for the foreseeable future, we want to do everything we can to make sure that our first responders can go home without fear of passing something on to their loved ones. We are committed to stand by our first responders and to keeping them safe.

Any first responders interested in scheduling a free disinfecting cleaning, please contact (585) 641-0040.

5 Tips for Preventing Water Damage in your Home

11/6/2020 (Permalink)

Roof Leak in Rochester NY Roof Leak in Rochester, NY

With winter around the corner, now is the time to check your home for any possible future water damage. Common causes of water damage are leaks, pipe bursts, and drainage issues. Take a look at a list we’ve put together of common occurrences we notice in the winter months.

  1. Inspect your Roof & Gutters

Inspect your roof by walking around the outside perimeter of your home to look for signs of sagging, aging and damage such as buckled or missing shingles.  

  1. Examine the inside of your Home; like Leaky Windows & Doors

Keep an eye on windows and doors during heavy rain fall to make sure no water is seeping in. If you do come to find that water is making its way into your home, try resealing around the frame with caulking. If the water persists, contact a local professional to have your siding inspected.

  1. Test that your Sump Pump is in good working condition

This can be performed by simply unplugging and plugging the pump back in. If the pump does not immediately turn back on, it is in need of repair.

Another way of testing your sump pump’s ability is by running water through it. You will only need enough water to lift the float until the pump kicks on. The pump kicking on will confirm that the pump is working properly.

  1. Check for any leaks coming from your Hot Water Heater

Inspect the area around your hot water heater to make sure no puddles have formed. Water around your heater typically indicates the temperature and pressure release valve have failed. This can lead to major water damage.

  1. Know the location of your Main Water Shut Off Valve

Out of all of these guidelines, this one may be the most important. You should know where your main water shut off valve is located in the event that water flow to your home be immediately terminated. It is important to note that as long as the water is coming from your homes water supply, you can shut it down quickly.

If a disaster does strike in your Rochester home this winter, call SERVPRO of East Monroe County at (585) 641-0040 so we can get your home back to normal as soon as possible!

Cleaning Up After a Fire Damage

11/5/2020 (Permalink)

When our first responders put out a fire, a substantial amount of water is used to quench the flames. All of that water ends up seeping into the home and in addition to the damage already caused by the fire, water damage also begins to take place. While some home fires are contained to a small area of the home, the water used to put out the fire ends up spreading throughout the rest of the structure. Unaddressed water damage can lead to mold growth, added structural instability caused by wood rot, and a chain of problems following that would otherwise be considered unrelated.

As the crews of SERVPRO of East Monroe County begin the restoration process on your home, the first thing we want to address is the water damage. By doing this, we make sure that the water damage doesn’t further compromise the structure.

We understand the stress that is caused by a house fire. And we are trained on how to handle them. SERVPRO of East Monroe County is here to help you restore your property after such a loss.  Call us today (585) 641-0040

Water pipe burst your bubble?

11/4/2020 (Permalink)

Air movers set up in commercial water loss Commercial water loss in Rochester, NY

A pipe bursting overnight means your facilities manager is not on site to turn off the water before it leaks through the ceilings and into the hallways. To prevent further complications such as mold damage from arising, it is necessary to call a professional for water damage restoration services. Water damage is time-sensitive, and it can only take 72 hours for microbial growth to begin. The faster that you have professionals on the job, the faster you can reopen your business.

At SERVPRO® of East Monroe County, we understand it is essential for you to get your business up and running as soon as possible. We make it a priority to arrive when you need us, no matter the time of day. We are faster to any disaster, which is why we run on a 1-4-8 rule. Our customer will be contacted within 1 hour of the loss initially being reported. We will be on-site to a Rochester location within 4 hours from the dispatch of loss. Within 8 hours of dispatch, we will provide you and your adjuster a verbal briefing and documentation.

Should a disaster strike, call SERVPRO® of East Monroe County (585) 641-0040 to make it “Like it never even happened.”

Fire Damage to your Monroe County Commercial Property? Call SERVPRO of East Monroe County!

9/28/2020 (Permalink)

Fire Damaged Room Let SERVPRO of East Monroe County help you after a fire at your business

Fire damage on your commercial property can be emotionally and financially devastating.  At SERVPRO of East Monroe County, we understand that every hour spent in the cleanup and fire restoration process of your business means lost revenue and productivity. This is why SERVPRO of East Monroe County is a trusted emergency restoration company that will walk you through the entire process by dealing with your insurance company as well as your preferences for your business restoration.

After a fire occurs, make sure to notify your insurance agent so you can begin itemizing your losses. You want to be sure to understand your options and go over your policy carefully in order to make the right decisions. We will help you through your insurance paperwork and manage your property’s fire restoration process from start to finish. Our goal at SERVPRO of East Monroe County is to have your business restored quickly and efficiently.

SERVPRO of East Monroe County gives you access to IICRC-industry certified technicians.  Our highly trained staff have several years of experience assisting business owners just like you with excellent service. Regardless of how the fire began, or what materials exist in the affected area, you want to have the right company for the job. Restoring your property after a fire damage, can be a lengthy and confusing process. For these events, you will need professionals that are on your side to walk you through the necessary steps to restore your property. We will treat your property as if it were ours, with respect and care.

To increase the chances of having your business restored successfully, trust SERVPRO of East Monroe County to cleanup and restore your commercial property. Our SERVPRO of East Monroe County professionals, have the resources to help you take control of your business again. We provide fire restoration & smoke restoration (remediating smoke damage or soot damage). Have questions about fire, smoke, or soot damage to your business? Call us today at (585) 641-0040.

Mitigating Monroe County Commercial Properties can be Quick!

9/25/2020 (Permalink)

Trailer mounted drying equipment For large commercial losses, our team brings trailer-mounted generators to power the other equipment.

STOP! If you have water or fire damage in your property right now, call us at (585) 641-0040 RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us now!

When water flows through four floors of commercial space, it doesn’t have to take a long time to mitigate the damage. SERVPRO of East Monroe County is a large commercial loss capable restoration company - we have years of experience handling situations like these, and you might be surprised with how quick and efficient mitigation can actually be!

Planning the mitigation roadmap after first notice of loss is crucial to being an efficient restoration professional. Our Project Managers work closely with property owners and insurance adjusters to develop a mitigation plan as soon as possible that will get the property back to business. 

Next, equipment becomes the key detail. We will bring in large amounts of air movers, dehumidifiers, generators, and desiccants to optimize all hours of the day. If tenants are still operating out of the space, we work with them to ensure the equipment is not disturbed. 

Depending on the side of the affected area, a large commercial loss like the one described above can sometimes take no longer than 14 days! 

Our goal, as premiere restoration professionals in the Monroe County area, is to provide quality service to our customers in a timely manner, so that they can get back to business. 


If your home or business experiences water or fire damage, call SERVPRO of East Monroe County as soon as possible - we can help you get your property restored to preloss condition. Don’t wait to mitigate - call us as soon as you see storm damage on your property: (585) 641-0040.

Be Prepared for Outages during Storm Season

9/25/2020 (Permalink)

As the seasons change, New York will be entering storm season. Whether it be wind, rain, freezing precipitation, or snow, keeping your home prepared for weather emergencies is crucial. Here at SERVPRO of East Monroe County, we’re passionate about signal-boosting preparedness information to our communities.

No matter the storm event, there is always a risk of power outages in your power network. Power outages may disrupt communications, water, and transportation. They may also create obstacles to business as usual, such as preventing you from being able to use gas stations, ATMs, banks, and other services as normal. At the most critical, power outages can cause food spoilage, water contamination, and disrupt medical devices, posing health risks to communities.

Review these steps to see how you can protect yourself and your household in the event of a power outage:

  • Keep freezers and refrigerators closed until power is back on.
  • Only use generators outdoors and away from windows.
  • Do not use a gas stove to heat your home.
  • Disconnect appliances and electronics to avoid damage from electrical surges.
  • Have alternate plans for refrigerating medicines or using power dependent medical devices.
  • If safe, go to an alternative location for heat and cooling.
  • Check on neighbors.


To read more about how you prepare for power outages and storm events, visit ready.gov. If you experience storm damage to your home, make sure to call SERVPRO of East Monroe County at 585-641-0040 as soon as possible - even without power, we are able to respond 24/7 during storm events.

Is a Wet-Dry Vacuum enough to Remove Water from my Home?

9/24/2020 (Permalink)

Flooded laundry room No matter when you make the call, we have technicians who can assist you.

Protect your Rochester Home by Inviting a Professional Service and their Water Removal Equipment.

Imagine the water heater of your home breaking and leaking all over your kitchen and living areas. It may leak overnight, allowing the water to travel freely throughout your home, soaking walls, carpets, and baseboards. Your first reaction could be to go to your local store to rent a wet-dry vacuum to resolve the situation. Even though this is a logical step, you may fall short and leave water hiding throughout your home, which can later cause issues such as mold or a weaker structure.

For our neighbors in Monroe County, water damage restoration is a job for our SERVPRO team. We are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), which parallels our experience in restoring homes like yours. Even if your water damage does not appear extensive, call our 24-hour hotline for our expert opinion. You might be surprised by how quickly water can seep into your home and set the stage for significant damage.

What is the best equipment to extract water?

Water extraction is not a one-size-fits-all approach. The volume of water, the materials in your home, natural humidity and many other factors play into our ability to restore your home. It is not uncommon for Monroe County homeowners to feel like excess moisture is under control only to realize later that water was hiding under baseboards or within a wall cavity. Our SERVPRO crew has several measuring tools at its disposal, including infrared technology, which can pinpoint problem areas. We can also use one or several of the following to remove water and restore optimal humidity levels-

Truck-mounted pumps which we can connect to municipal sewers as needed.

Submersible pumps to place within your home.

Wand extractors to access the hard to reach corners of your home.

Don't underestimate the impact of water to your home. SERVPRO of East Monroe County is available at (585) 641-0040 whenever a leak occurs. Let us work with you to leave your home, "Like it never even happened." 

We have the Effective Removal Strategies in Monroe County after a Flood

9/24/2020 (Permalink)

SERVPRO drying Equipment set up in living room We have the state of the art equipment necessary to extract the water quickly to mitigate the water damage in your home after a flood.

Storm Debris Cleanup and Water Removal in Monroe County Homes

After a flood, your Rochester home might not even look the same as it used to. Invading water can bring untold debris and threats into the property, and these are conditions that you must recognize. It is crucial that if you are one of the first people to re-enter your home after a flood that you do so cautiously. You are looking for several potential hazards, including shock threats, structural weaknesses, holes, and dangerous debris like broken glass or contaminants.

Post-storm debris cleanup is regularly the first step in the restoration of flood damage to homes. Our SERVPRO professionals can also utilize this time when we first begin working on your property to remove standing water to better protect your house from requiring more elaborate controlled demolition. In certain situations, our technicians must shovel out sediment, mud, and other solids deposited on the floors of the affected areas of your house. Dry and wet vacuuming can also help to remove smaller bits of debris that are not as easily removed with shoveling and sweeping.

In many situations, we cannot begin full debris removal and cleaning of the affected areas because our SERVPRO technicians must first contend with standing water. Flood damage scenarios can allow for several feet of standing water in the most directly damaged areas of the house. Because the presence of solids is expected in this water, we can utilize stronger options with larger intake hoses like our gas-powered trash pumps.

Once we have dropped the water level to no more than two inches, devices like our wet vacuums can become useful both for the present debris and for removing the remaining surface water.

Flooding can become a devastating situation for many homeowners, and this can begin with the widespread threats that can enter the property with debris and contaminants. Our SERVPRO of East Monroe County team have effective removal strategies and disinfection techniques that can manage these situations and make flood losses “Like it never even happened.” Give us a call anytime at (585) 641-0040.

We Discuss the Equipment Used in Flood Damaged Schools in Monroe County

9/23/2020 (Permalink)

Classroom Give our skilled professionals a call whenever you need us at (585) 641-0040.

Extraction Equipment Used In Flooded Monroe County Schools

Flooding can be a detrimental situation that completely ruins areas like carpeting and linoleum tilework of a Mahopac school. With how quickly these effects can spread throughout your institution, it can easily exceed the reach and resources of your custodial and maintenance staff. Our SERVPRO professionals have a fast response to flooding and water loss emergencies that affect our area schools because we know that hundreds of people get impacted by loss incidents like these.
 
Standing water can often be one of the most hazardous effects of flood damage in Monroe County schools, as this can continually damage the surfaces exposed and saturate structural elements until this high volume gets removed. Our professionals have a massive inventory of recovery tools and equipment, including a wide selection of extraction machines and devices. From light wands to trash pumps, we have the equipment to suit the specific needs of your building. It is our objective from the moment that mitigation work begins to get your doors back open to students and faculty as promptly as possible.
 
Flood loss scenarios can be widespread and destructive, spreading beyond the penetration point throughout other rooms and communal areas on the same level of the school. Our professionals can begin extraction work as soon as we arrive, especially using wet-vacs and light wands to prevent the further spread of debilitating water damage. Our prompt response with these extraction tools can help us to reach the point where the combination of air movers and dehumidifiers can remove the lingering moisture.
 
High-capacity extractors can protect flooring in your school, such as linoleum, from succumbing to water penetration and popping tiles loose. As a standard flooring option for public schools, our protection of these materials can help to get the facility cleaned quickly and ready for the return of students and your employees.
 
We have multiple extraction tools that can suit the specific needs and immediate effects in your area school. It is our utmost priority to clean and restore this loss quickly, so you can count on our SERVPRO of East Monroe County team to show that We’re Faster to Any Size Disaster. Give our skilled professionals a call whenever you need us at (585) 641-0040.

We Get You Back in Business in Rochester After a Water Loss

9/22/2020 (Permalink)

Wet concrete floor Our team is quick to respond and begin the mitigation process after you suffer water damage. We are available 24/7 to assist you with any size job.

What Do I Need to Address Flooded Floors in My Storage Warehouse?

Commercial Water Cleanup Is No Match for SERVPRO in Rochester – Call Us for Prompt Service!

If heavy rains left excessive water in your storage warehouse, prompt action is required to limit the amount of loss. Having items stored on shelves from floor to ceiling means cleaning up the water and working fast to remove moisture from the air. The professionals have the right tools and techniques to ensure rapid cleanup gets your warehouse back up and running sooner.

How does SERVPRO get my warehouse back to normal after flooding?

When you call SERVPRO for commercial water cleanup in Rochester, you have access to our team 24 hours a day, 7 days a week. We remove all standing water and prioritize the elimination of moisture to protect all of your contents, thus limiting the downtime you experience.

We know that your storage warehouse presents unique challenges, so we spring into action with measures like:

• The removal of all standing water damage with truck-mounted pumps and professional-grade water extractors. Our team also checks for moisture pockets located under desks, cabinets, and shelving with moisture detection devices. 

• Large air movers are put into place to help circulate air along with powerful dehumidifiers that work to absorb moisture from the air. Our external truck-mount air movers help extract any moist air and replace it with dry air from outside.

• Any paper products get thoroughly inspected by SERVPRO technicians, included damaged boxes and packaging. All items get inventoried to create a detailed record for both inventory control and insurance claims.

• With any floor to ceiling shelf units, we direct air movers under the bottom shelves. We adapt continuously to ensure drying is as effective as possible to return your storage warehouse to regular operations.

There is nothing like having SERVPRO of East Monroe County on your side when you need to address commercial water cleanup. Call us when you need us at (585) 641-0040, and we deploy a team as quickly as possible.

Understanding the Risks of Entering a House with Flood Damage in Jamestown

9/22/2020 (Permalink)

Our Highly Trained Crews can Help After Flood Damage

Floodwater is noticeably dirty and often carries visible pieces of garbage, organic matter like tree branches, and other debris. Dissolved chemicals and liquids might include acids, oils, and pesticides. The residual mess can harbor pathogens long after floodwaters leave your residence, adding to the health risks now in existence inside your Monroe County property. Drying out your home and replacing damaged items must happen only after the elimination of such risks.

Contamination is not the only risk that residents face when entering their property after flood damage occurs. Weakened floors can collapse, as can ceilings in basements if they contain floodwater. The weight of people and water can warp flooring tiles and crumpled carpeting, thus creating trip hazards. Waterlogged walls made of drywall or covered in plaster can also collapse sideways. Electrical hazards exist throughout a property after even a minor flood, including cords, appliances, outlets, and inside walls.

We rely on our building specialists to handle drywall tear-outs, carpet and tile removal, electrical testing, and repairs. Also, clearing out the main drain line and ensuring the sump pump works correctly, as we work on removing soil and silt dumped into corners and closets. 

When we finish clearing a floor of debris, we rinse it with clean running water. While we do not power wash it, it has a similar effect of removing the finer sediments that our shovels and squeegees did not remove. Then we can apply a disinfectant that kills any leftover pathogens.

Once we have cleared floors of debris and we have removed contaminated materials like drywall, we can start drying out the house for you. Our building crew works to ensure that the house’s frame remains not only stable but also strong. Reinforcements might need to occur throughout your home, before the installation of new drywall but after drying takes place. 

SERVPRO of East Monroe County understands the precise steps that must take place to bring your house back to normal, safe living conditions. Call (585) 641-0040, 24-hours a day, year-round, to speak with someone who understands how to make a difficult situation manageable.

5 Steps to take After a Pipe Break

4/30/2020 (Permalink)

Flooded basement Flooded basement in Rochester, NY

If you think your Rochester, NY property may be at risk for bursting pipes, there are a number of things you can to help mitigate the issue. Calling a professional beforehand to inspect the plumbing can help ensure that repairs are made before water damage occurs. However, sometimes a broken pipe can still occur. Here are five steps you can take if that does happen.

1. Turn Off the Water

Before you can fix broken pipe issues, you will need to ensure that the water to the affected area is turned off. This will prevent further flooding until the source of the pipe break can be located and fixed.

2. Begin Flood Water Removal

Once the water is off it’s important to begin the removal of any flood water as quickly as possible. For large scale jobs you may want to use a pump, but for small leaks towels and a squeegee may be enough.

3. Call a Professional

When dealing with bursting pipes you may want to contact a local water damage restoration service as quickly as possible. These professionals can help with water removal, drying the area, and repairs.

4. Dry the Area

Once the water has been removed the affected area will need to be thoroughly dried. A dehumidifier may help with this process as it can help pull moisture from the air..

5. Begin Restoration

After the water is removed and the area dried you can begin the restoration process. Your water damage team should also be able to help with this part of the process.
If your business does encounter water damage in Rochester, NY  from bursting pipes, there are a few things you should do. Turning off the water, beginning the removal of flood water, and calling a professional should be first. After which you can begin to dry the area and make repairs.

3 Ways to Remove Smoke Odor from Your Home

4/30/2020 (Permalink)

SERVPRO Ozone Generator SERVPRO Ozone Generator

If you’ve experienced a fire in your Rochester, NY home, chances are you’ve already had quite a bit of damage to deal with. Unfortunately, odor from smoke damage can linger even after repairs have been made. If you are having trouble removing this unpleasant smell from your house, try the following methods.

1. Clean Hard Surfaces

When smoke travels through your house during a fire, it carries soot and other contaminants. These can cover your belongings as well as walls and floors. In order to remove the odor from these areas, you will need to include them in your smoke cleaning. If you have not already done so, scrub any hard surfaces that have been affected. This will likely include spaces outside the immediate area of the fire since smoke travels further than flames.

2. Wash Porous Materials

Because smoke carries contaminants, this easily allows smoke odor to become trapped inside porous materials. For smaller items, such as clothing and stuffed toys, a spin through the washing machine may remove any lingering smells. Items that are more difficult to clean, such as upholstered furniture, mattresses and dry-clean only materials, may need to be replaced.

3. Use Professional Equipment

Sometimes, after cleaning the surfaces of your home and washing or removing all affected belongings, there is still an unpleasant odor left inside the house. When this happens, you may need to try a different approach to smoke cleaning. Equipment such as ozone machines and other air filtration devices can help eliminate odors by cleaning the air itself. It removes any present smoke molecules and leaves you with clean air that smells fresher.
If you have tried to perform smoke cleaning on your own but have not had the desired results, hiring a fire damage restoration company may be the best choice. With their training, experience and equipment, they will be able to get your home looking, and smelling, like it did before the fire.

We are Cleaning Experts

3/16/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of East Monroe County, 585-641-0040]

Sensing Water in your Home you Can't See

12/12/2019 (Permalink)

Even small water damages have the potential to cause serious structural and indoor  air quality  issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO of East Monroe County has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of East Monroe County will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your local SERVPRO® Franchise Professionals.

  • Moisture Sensors are used to detect moisture in carpets, baseboards and Moisture Meters (pictured) are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® Franchise Professionals to monitor the drying process.
  • Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of East Monroe County can calculate and create an environment most conclusive to drying.
  • When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.
  • Ultra-Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach
  • Thermal Foggers (pictured) dispense solvent-based produces by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor­ causing particles.

What is the bottom line? SERVPRO® of East Monroe County (585-641-0040) has the training and equipment to help make it "Like it never even happened."

Hurricane Season

12/11/2019 (Permalink)

SERVPRO of South-East Monroe County News And Updates

Floods are among the most frequent and costly natural disasters. Conditions that cause floods include heavy or steady rain for several hours or days that saturates the ground. Flash floods occur suddenly due to rapidly rising water along a stream or low-lying area.

Know the Difference
Flood/Flash Flood Watch—Flooding or flash flooding is possible in your area.
Flood/Flash Flood Warning—Flooding or flash flooding is already occurring or will occur soon in your area.

What to do:

Listen to area radio and television stations and a NOAA Weather Radio for possible flood warnings and reports of flooding in progress or other critical
information from the National Weather Service (NWS).
- Be prepared to evacuate at a moment’s notice.
- When a flood or flash flood warning is issued for your area, head for higher ground and stay there.
- Stay away from floodwaters. If you come upon a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
- If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
- Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.
- Be especially cautious at night when it is harder to recognize flood danger.
- Because standard homeowners insurance doesn’t cover flooding, it’s important to have protection from the floods associated with hurricanes, tropical storms, heavy rains and other conditions that impact the U.S. For more information on flood insurance, please visit the National Flood Insurance Program Web site at www.FloodSmart.gov.

via redcross.org

Add Duct Cleaning to your House Cleaning List

12/10/2019 (Permalink)

Very often, when a fire or smoke damage occurs, the air ducts in your home can be affected. Here is some information on getting them cleaned from Home Advisor: The cost of cleaning your air ducts is determined by the size of your air duct system and the extent of contamination. On average, homeowners spend between $265 and $471, with $352 being the national average.

Did you know that cleaning your ducts and vents can help airflow and increase energy efficiency? According to the Environmental Protection Agency (EPA), keeping your air ducts and vents clear can increase energy efficiency and indoor air quality. While the cost to clean ducts and vents might sound high, the benefits to homeowners?especially those sensitive to allergens?is worth considering.

When looking to have your ducts cleaned, or any other part of your home, for any reason, give SERVPRO® of East Monroe County a call (585-641-0040)! We are here to help you make it "Like it never even happened."

Relocating to Rochester?

12/9/2019 (Permalink)

Maybe you're moving to Rochester to accept a job. Maybe you're doing it to be closer to your family. Or maybe you just want to experience something new. Whatever the case may be, moving out of state can be really intimidating. It can also be a logistical nightmare if you don't make the proper preparations. Fortunately, there are some relatively simple steps you can take to make your move as smooth as possible. Take a look at these 10 tips for moving out of state.

  1. Do as much research on Rochester as you can
  2. Search for a new home
  3. Use the move as an excuse to purge
  4. Pack up the things you're going to move properly
  5. Hire a reliable moving company
  6. Save all the receipts related to your move
  7. Forward your mail right before you move
  8. Let your friends and family know you're moving
  9. Obtain a new driver's license when you arrive
  10. Take time to explore your new surroundings

Rochester is a fast-growing city that's teeming with culture, natural beauty and job opportunities. It encompasses a whole lot of open spaces and a little bit of big city. This city boasts almost non-existent crime, great schools, friendly people and easy access to any outdoor activity you could dream of. Who wouldn't want to move here?

What to do During a Storm

12/8/2019 (Permalink)

DURING THE STORM

  • Use a battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords.  Unplug appliances and other electrical items such as computers and turn off air conditioners.  Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry.  Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open spaces. 
  • Avoid contact with anything metal - tractors, farm equipment, motorcycles, golf carts, golf clubs, and bicycles.
  • If you are not driving, try to safely exit the roadway and park.  Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.

CALL US TODAY AT (585) 641-0040

SERVPRO of East Monroe County takes Pride in Work

12/8/2019 (Permalink)

SERVPRO of South-East Monroe County has proudly been serving the Monroe County area, including Pittsford, East Rochester, Brighton, Henrietta, Mendon, and Rochester for over 38 years. In that time, we have gained the trust of hundreds of customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, and mold.

As an IICRC Certified Firm, SERVPRO of South East Monroe County IICRC certified technicians set themselves apart through training, experience, and comprehensive examination. An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Our multiple five-star reviews across various review sites such as Yelp and Google show how seriously SERVPRO of South East Monroe County is dedicated to making it "Like it never even happened."

Call today for exceptional damage restoration service at (585) 641-0040!

What to do After a Storm Hits

12/7/2019 (Permalink)

AFTER THE STORM 

  • Never drive through a flooded roadway.
  • stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs.
  • Stay away from downed power lines and report them immediately.
  • Watch your animals closely.  Keep them under your direct control.
  • If you have storm damage to your home or property, call SERVPRO of S.E. Monroe County!  Timely mitigation is key to minimizing damage to your home and belongings.

CALL SERVPRO of S.E. Monroe County TODAY!! (585) 641-0040

What to do Immediately after a House Fire

12/7/2019 (Permalink)

  1. Ask whether it is safe to enter the home. Do not enter if the fire authorities deem it unsafe. They may establish a safety zone, but never assume a room is safe, until it has been cleared to enter.
  2. Know who to call.
    1. Contact family members and let them know you are safe, and unharmed.
    2. Contact your insurance agent. They will be able to talk you through the necessary steps, including proper documentation and emergency lodging and living expenses (keep all of your receipts!) The insurance company may assist in securing a company to help with clean up options.
    3. You may request SERVPRO at this time for contents cleaning, restoration etc. Contact SERVPRO.
    4. Another call may be to your landlord if applicable, and to your local American Red Cross. SERVPRO is the preferred restoration partner to The American Red Cross.
  3. Secure the property to prevent possible looting. SERVPRO is available to assist with securing property/board-ups.
  4. If water hoses were used to exterminate the fire, drying your home is critical. It is best to call the professionals at SERVPRO to do water/ fire cleanups. Water can lead to mold damage if not dried properly. SERVPRO is an approved restoration contractor for many major insurance carriers and adheres to the highest standards in the restoration industry.
  5. Seek counseling if needed. Children and adults can feel a traumatic sense of loss, and may need help to avoid a lasting sense of sadness and disorientation after a house fire. Don’t be afraid to reach out for help. A house fire is a traumatic event and individuals need to be treated with respect and compassion by those close to the process of rebuilding.

For more information on contents and structural drying, extinguisher residue and soot removal call SERVPRO at (585) 641-0040

Do's & Don'ts of Smoke Damage

12/6/2019 (Permalink)

Do:

  • Limit the movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keeps hands clean, Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open.
  • Clean soot from chrome on kitchen and bathroom faucets, trim and appliances and protect with a light coating of petroleum jelly or oil.
  • Pour RV antifreeze into sinks, toilet bowls and tubs if heat is off during freezing season.
  • Wash both sides of leaves on house plants.
  • Change HVAC filters.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system. 

Don't:

  • Attempt to wash any walls or painted surfaces without first contacting SERVPRO of S.E. Monroe County!
  • Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of S.E. Monroe County.
  • Attempt to clean any electrical appliances (TV, Radio, etc.) that may have been close to fire, heat or water without first contacting an authorized repair service.
  • Consume any canned or packaged food or beverages that may have been stored close to fire, heat or water. (they may be contaminated)
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged.
  • Send garments to the dry cleaner. Improper cleaning may set smoke odor. 

Preventing Holiday Fires

12/5/2019 (Permalink)

Residential fires during the holiday season are more frequent, more costly, and more deadly than at any other time of the year. The U.S. Fire Administration (USFA) reports more than double the number of open-flame fires on Christmas Day than on an average day, and about twice as many on New Year’s Day. And when those fires occur, they do more damage: Property loss during a holiday fire is 34% greater than in an average fire, and the number of fatalities per thousand fires is nearly 70% higher. When the source of the fire is a highly flammable Christmas tree, the toll in property and lives is even greater.

To keep your household from becoming a holiday fire statistic, here are some safety tips to follow.

Cooking

Cooking is the top cause of holiday fires, according to the USFA. The most common culprit is food that’s left unattended. It’s easy to get distracted; take a pot holder with you when you leave the kitchen as a reminder that you have something on the stove. Make sure to keep a kitchen fire extinguisher that’s rated for all types of fires, and check that smoke detectors are working. 

If you’re planning to deep-fry your holiday turkey, do it outside, on a flat, level surface at least 10 feet from the house.

Candles

The incidence of candle fires is four times higher during December than during other months. According to the National Fire Protection Association, four of the five most dangerous days of the year for residential candle fires are Christmas/Christmas Eve and New Year’s/New Year’s Eve. (The fifth is Halloween.)

To reduce the danger, maintain about a foot of space between the candle and anything that can burn. Set candles on sturdy bases or cover with hurricane globes. Never leave flames unattended. Before bed, walk through each room to make sure candles are blown out. For atmosphere without worry, consider flameless LED candles.

Christmas Trees

It takes less than 30 seconds for a dry tree to engulf a room in flames, according to the Building and Fire Research Laboratory of the National Institute for Standards and Technology. “They make turpentine out of pine trees,” notes Tom Olshanski, spokesman for the USFA. “A Christmas tree is almost explosive when it goes.” 

To minimize risk, buy a fresh tree with intact needles, get a fresh cut on the trunk, and water it every day. A well-watered tree is almost impossible to ignite. Keep the tree away from heat sources, such as a fireplace or radiator, and out of traffic patterns. If you’re using live garlands and other greenery, keep them at least three feet away from heating sources.

No matter how well the tree is watered, it will start to dry out after about four weeks, Olshanski says, so take it down after the holidays. Artificial trees don’t pose much of a fire hazard; just make sure yours is flame-retardant.

Decorative Lights

Inspect light strings, and throw out any with frayed or cracked wires or broken sockets. When decorating, don’t run more than three strings of lights end to end. “Stacking the plugs is much safer when you’re using a large quantity of lights,” explains Brian L. Vogt, director of education for holiday lighting firm Christmas Décor. Extension cords should be in good condition and UL-rated for indoor or outdoor use. Check outdoor receptacles to make sure the ground fault interrupters don’t trip. If they trip repeatedly, Vogt says, that’s a sign that they need to be replaced. 

When hanging lights outside, avoid using nails or staples, which can damage the wiring and increase the risk of a fire. Instead, use UL-rated clips or hangers. And take lights down within 90 days, says John Drengenberg, director of consumer safety for Underwriters Laboratories.  “If you leave them up all year round, squirrels chew on them and they get damaged by weather.”

Kids Playing with Matches

The number of blazes — and, tragically, the number of deaths — caused by children playing with fire goes up significantly during the holidays. From January through March, 13% of fire deaths are the result of children playing with fire, the USFA reports; in December, that percentage doubles. So keep matches and lighters out of kids’ reach. “We tend to underestimate the power of these tools,” says Meri-K Appy, president of the nonprofit Home Safety Council. “A match or lighter could be more deadly than a loaded gun in the hands of a small child.”

Fireplaces

Soot can harden on chimney walls as flammable creosote, so before the fireplace season begins, have your chimney inspected to see if it needs cleaning. Screen the fireplace to prevent embers from popping out onto the floor or carpet, and never use flammable liquids to start a fire in the fireplace. Only burn seasoned wood — no wrapping paper.

When cleaning out the fireplace, put embers in a metal container and set them outside to cool for 24 hours before disposal. 

Thanksgiving Safety

12/4/2019 (Permalink)

For most, the kitchen is the heart of the home, especially during the holidays. From testing family recipes to decorating cakes and cookies, everyone enjoys being part of the preparations. With that being said, keeping fire safety top of mind during this joyous but hectic time is important, especially when there's a lot of activity and people at home. As you start preparing your holiday schedule and organizing that large feast, remember, by following a few simple safety tips you can enjoy time with your loved ones and keep yourself and your family safer. 

Statistics

  • Thanksgiving is the peak day for home cooking fires, followed by the day before Thanksgiving and Christmas Day.
  • In 2015, U.S. fire departments responded to an estimated 1,760 home cooking fires on Thanksgiving.
  • Unattended cooking was by far the leading contributing factor in cooking fires and deaths.
  • Cooking equipment was involved in almost half of all reported home fires and home fire injuries.

Safety Tips

  • Stay in the kitchen when you are cooking on the stove-top.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove.
  • Make sure kids stay away from hot food and liquids.
  • Keep the floor clear so you don't have any slips, trips or falls.
  • Keep knives out of the reach of children.
  • Be sure electric cords are not dangling off the counter.
  • Keep matches and utility lighter out of reach.
  • Ensure your smoke alarms are in working condition.

Insurance Agents Choose SERVPRO

12/3/2019 (Permalink)

Why Many Insurance Agents And Adjusters Use SERVPRO

SERVPRO of East Monroe County has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of East Monroe County. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of East Monroe County performs pretesting on every loss so we can determine restorability.

Claims Inventory Service
SERVPRO of East Monroe County can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
A SERVPRO of East Monroe County professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of East Monroe County's documented, measured performance increases value for you, your agency, your managers, and your clients.

Here To Help 
The job of SERVPRO is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Call SERVPRO of East Monroe County. (585) 641-0040

Prevent Frozen Pipes this Winter

12/3/2019 (Permalink)

Frozen Pipes Can Burst!

It is starting to get colder here in Rochester, NY! When cold temperatures happen that can cause pipes to freeze. Frozen Pipes can result in costly repairs to you as a home or business owner. The good news is there are ways to prevent pipes from freezing. Here are some tips for this winter.Frozen pipes are a problem by themselves because they prevent water flow, but even worse, frozen pipes can eventually burst, causing damage and potential flooding. There are ways to protect your pipes from freezing. These include:

  1. Keeping your house warm - If you are leaving for a period of time, make sure that the heat is kept on at your property. You should inform them that the heat can help prevent pipes from freezing, and if pipes freeze and burst, it can cause a lot of water damage to the property and to their possessions. The heat doesn’t have to be kept as high as you normally would keep it if you were home but keeping it set above 50 degrees Fahrenheit at all times is a good idea. This should provide enough heat to keep the pipes warm and to prevent any water inside from freezing.
  2. Opening faucets - When temps hit the freezing level it is a good idea to allow faucets to drip. Allowing the faucet to be open like this will relieve pressure in the pipe. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst. With the faucet open you avoid blockage in the pipes.
  3. Insulation is key - Pipes can be fitted with foam rubber or fiberglass sleeves to help decrease the chances of freezing. This can be an easy solution for pipes that are exposed but can get expensive if walls, floors or ceilings have to be opened in order to properly insulate the pipe. Additional insulation can also be added to walls and ceilings to keep the pipes warm.

3 Services SERVPRO Provides after Storms

12/2/2019 (Permalink)

3 Services SERVPRO Provides

Demand for damage mitigation and restoration services spikes after a severe storm in Rochester NY.  Insurance agents and adjusters need to be able to rely on a local mitigation and restoration company to provide timely storm response services. Here are three services that make a local SERVPRO franchise the right choice for storm restoration.

1. Disaster Response

No matter how many properties are affected by a storm, a Disaster Response Team can arrive on each location within a matter of hours. Independent mitigation and restoration services are more likely to be backlogged than a national corporation that can dispatch employees and equipment from nearby franchises to areas that have experienced large losses.

2. Mitigation and Cleanup

The initial stage of storm response involves mitigating damage. In the case of structural damage, this may involve boarding up broken windows or breaches in a building envelope or tarping over a damaged roof. Standing water resulting from flood damage should be extracted as soon as possible. A full-service company can ensure that these initial measures contribute toward complete storm restoration.

3. All-In-One Restoration

A company that offers mitigation and restoration services can reduce the workload on insurance agents and adjusters while simplifying the claim process for property owners. Relying on a one-stop shop may make miscommunication less likely, prevent scheduling conflicts and allow for a faster and more thorough restoration job. Depending on a single service also means that the initial estimate is likely to be more accurate.

These storm restoration services set SERVPRO franchises apart from independent companies. The business model means that each location has the backing of a national corporation and the ability to call on nearby locations for additional personnel and equipment. A single estimate from a service that can clean up damage and rebuild a commercial property can also be more convenient for insurance agents, adjusters, and clients.

Fire Safety Tips for Homeowners

12/2/2019 (Permalink)

  1. Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.

  2. Test smoke alarms every month. If they’re not working, change the batteries.

  3. Talk with all family members about a fire escape plan and practice the plan twice a year.  Especially with children, the more they are prepared the less scared they will be!

  4. If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

    We partner with the American Red Cross and also our local fire departments so fire prevention is VERY important to us! These tips are from REDCROSS.ORG

SERVPRO of East Monroe County is always here to help!  You can reach us at (585) 641-0040. 

SERVPRO of East Monroe County is an IICRC Certified Firm

12/2/2019 (Permalink)

SERVPRO of East Monroe County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of East Monroe County

SERVPRO of East Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your propery.

SERVPRO has the Certifications

11/29/2019 (Permalink)

Many people ask why they should go with SERVPRO of East Monroe County when needing water damage restoration, fire damage restoration, or mold mitigation  over other restoration companies in Monroe county. There are many reasons, but one of the top ones is simple: SERVPRO restoration technicians have expert training and certification in the areas needed to treat water damage, fire damage, smoke and soot damage, and mold damage quickly and effectively.

The restoration professionals at SERVPRO of East Monroe County hold many certifications that are vital to quickly and properly restoring your damaged home or business, whether due to water damage, mold damage, or fire damage. No matter how small or large the job is. After all, you want to get the job done right the first time. Damage to your home or business can be a stressful experience, but when you work with the experts at SERVPRO of East Monroe County, you can rest assured that your water damage, fire damage, mold issues, and smoke and soot damage will be taken care of with as little stress to you as possible. SERVPRO of East Monroe County can also work with your insurance company directly so you can concentrate on your family or business.

Here’s an overview of the various certifications that the damage restoration professionals at SERVPRO of East Monroe County hold. These certifications can assure you that choosing SERVPRO to serve your water damage, fire damage, mold damage, and smoke and soot damage needs in Rochester is the right decision for you and your family.

ASD - Applied Structural Drying Technician - This certification teaches restoration technicians the effective, efficient and timely drying of water-damaged structures and contents. Intensive hands-on training is done in order to facilitate appropriate decision making within actual home structures in order to learn how to correctly dry them down.

ECTP - Employee Certification Training Program -  This SERVPRO certification involves crew training course covers topics including roles and responsibilities, job-site processes, core products and SERVPRO equipment knowledge. Additionally, technicians are trained in water training, which covers topics ranging from basic water damage procedures, to an introduction to more advanced topics such as psychrometry and microbiology.

FSRT - Fire & Smoke Damage Restoration Technician - This certification concentrates on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment. Technicians with this certification know how to combine technical procedures with a practical approach to managing the job site.

IICRC Certified Firm - SERVPRO of South East Monroe County is an IICRC Certified Firm, which means several things. IICRC certified technicians set themselves apart through training, experience, and comprehensive examination.  An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

OCT - Odor Control Technician - Technicians with this certification are knowledgeable about olfaction and odor, odor sources, detection process, theory of odor control, equipment, chemical options and applications. They also know how to address odors caused from biological sources such as decomposition, urine contamination, and mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spills or volatile organic chemicals.

RRP - Lead-Based Paint Activities and Renovation - The EPA’s Renovation, Repair and Painting Rule (RRP) means that SERVPRO of Palo Alto is certified by the EPA (or an EPA authorized state), and that we use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.

WRT - Water Damage Restoration Technician -  This certification shows that restoration technicians have education in the science and practice of water damage restoration. This includes extraction, basic containment and basic mold procedures. It also means that residential and commercial maintenance personnel have the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold.

As you can see, SERVPRO technicians pride themselves on their education and certifications. Their education allows them to take care of your property as if it were their own.

Experiencing water loss, fire loss, mold damage, or smoke and soot? Call SERVPRO of East Monroe County today at (585) 641-0040 24 hours a day! We’ll quickly make it  "Like it never even happened."

10 Things to Focus on when dealing with Water Damage

11/27/2019 (Permalink)

Experiencing a water loss can be a traumatic time for you or your business. In Rochester, New York, we experience all types of water damage situations. We wanted to put together a free guide of 10 things that walks you through the process of what to focus on if you have a water loss in your home or business. 

1. Assess the situation: It is critical to look over the situation and see exactly what you are dealing with. It is critical to make sure that you take plenty of photographs of the damage and make sure that the source of what caused the damage is well documented. It is extremely important to make sure you do not walk or enter the water if the power is still on in the home or business. At this time it is proper to check with your insurance company to see what type of coverage you have.

2. Check was is wet throughout the damaged area: Through the use of moisture meters and other devices, you can begin to see what is wet and not wet. It is critical that you map out the damage and affected area. This can be an important part of the documentation process. 

3. Begin the water extraction process: The first step after the documentation has begun, is to get the water removed as soon as possible. If the water sits for too long it can begin to create secondary damages. Water can be removed by using portable or truck mount extractors. Portables will take more time, and the truck mounts are much faster and efficient. 

4. Begin to remove damaged materials that can not be dried and ventilate enclosed areas: Once all of the water has been extracted, certain flood cuts and other vent holes might be necessary. This is to allow air flow in closed off spaces. If no ventilation is allowed, secondary damage can occur inside the walls. Many times if you are dealing with sewage water, more flood cuts will be necessary. Try to take as many before and after photos as well. 

5. Start to place air movers and dehumidifiers throughout the home or facility: The proper amount of equipment is critical when drying out a structure. It is important to make sure that all of the guidelines of the IICRC are followed to insure proper drying times. Be sure to continue to take plenty of photographs of the equipment in place on the job. 

6. Monitor the drying process daily: Every 24 hours it is critical to make sure that you are checking the facility to make sure that it is drying. Sometimes there might be a delay in the drying process due to the source of the damage not being corrected. If so it will need to be corrected so proper drying can occur. Be sure to document the drying data each day for accurate records. 

7. Remove Equipment: Once the home or building is dry, all of the equipment can be removed. It is important to make sure the right cleaning products are used to clean up the affected area. This will keep other secondary issues from happening as well. 

8. Document with more photos: After the job is complete, be sure to document with more photos. This will keep accurate records for your insurance company from start to finish. You can never take too many photos when dealing with a water loss. 

9. Begin the reconstruction process: Once everything is dry, you can begin to put the pieces back together. In some cases you might have to hire a contractor to do specific tasked like repair damaged drywall from the water. Be sure to continue to document any and all work on your home or business. 

10. Keep complete records on file: After the entire job is complete, be sure to keep all of your records on backup. This can be valuable in case of any secondary damages in the future. 

SERVPRO of East Monroe County can handle any water damage job from start to finish. It is critical to make sure you understand the in's and out's of each step mentioned above. SERVPRO has the team and equipment to handle any size job and make sure that it is properly documented along the way. If you have any questions, or need emergency services you can call SERVPRO, 24/7 at (585) 641-0040

We are there 24/7/365

11/26/2019 (Permalink)

Technician extracting water from concrete floor Water Extraction at a Water Damage Cleanup

SERVPRO of East Monroe County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in our community. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

SERVPRO of East Monroe County always strives to provide the best possible service. No matter how big or small your water damage may be, we have the know-how to restore your home or business to preloss state.  

If your home has sustained major water damage, you may feel like your home will never recover. Call the professionals who can fix it "Like it never even happened."

If you have questions about water or fire damage, call us 24/7/365 - (585) 641-0040

We are proud to serve our local communities

Preparing a Church for a Disaster

11/6/2019 (Permalink)

Places of worship are so important to us. They are often a place for shelter in the midst of a disaster. That is why it is so important that all churches are prepared for the worst to come. 

Here are some tips at preparing your place of worship for a disaster:

  1. Identify hazards or threats early
  2. Take necessary precautions for those hazards or threats.
  3. Plan evacuations
  4. Train your church staff for emergency readiness and response.
  5. Prepare surrounding members of the community. 
  6. Be prepared to provide help or aid to your church members after a disaster strikes.

SERVPRO of East Monroe County is faster to any size disaster. If you or your church finds yourself in need, give us a call at (585) 641-0040

Electrical Safety Tips!

11/6/2019 (Permalink)

In the past year, SERVPRO of East Monroe County has seen numerous electrical fires. One fire in Pittsford was caused by a cell phone charger and the entire single-family home burned to the ground.

SERVPRO of East Monroe County recommends the following tips to make sure you are protected:

  1. Electrical Extension Cords. If you have tenants regularly using extension cords, you may need additional outlets installed in some units. Extension cords are always meant to be a short-term solution.
  2. Tamper Resistant Outlets. Install tamper resistant outlets for day care centers or schools to ensure no one gets shocked or no inappropriate objects are put into outlets.
  3. GFCI Outlets. Inspect GFCI outlets to reduce risk of electrical shock to your tenants. National Code requires them in all kitchens, bathrooms, garages, and outdoor areas.
  4. Panel and AFCI Receptacles. Be sure to inspect your electrical panels and AFCI receptacles. Both works to ensure safe conditions if an arc fault is detected. An arc fault is when damaged wiring or a device creates a hot or unsafe situation.

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. When various materials burn, the soot and residue they create differs greatly and requires a specific cleaning procedure. The steps listed below illustrate our process for the “typical” fire damage restoration. Learn more about our fire damage restoration process.

  • Emergency Contact
  • Inspection and Fire Damage Assessment
  • Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces
  • Cleaning and Repair
  • Restoration

Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (585) 641-0040

Detecting the Water behind the scenes

11/1/2019 (Permalink)

Moisture Meter detecting water in a wall Moisture Meters (pictured) are used to determine the actual moisture content of various materials.

Even small water damages have the potential to cause serious structural and indoor air quality issues over time that you may not be able to even see.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of East Monroe County has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of East Monroe County will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your local SERVPRO® Franchise Professionals.

  • Moisture Sensors are used to detect moisture in carpets, baseboards and Moisture Meters (pictured) are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® Franchise Professionals to monitor the drying process.
  • Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of East Monroe County can calculate and create an environment most conclusive to drying.
  • When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.
  • Ultra-Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach
  • Thermal Foggers (pictured) dispense solvent-based produces by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor­ causing particles.

What is the bottom line? SERVPRO® of East Monroe County (585-641-0040) has the training and equipment to help make it "Like it never even happened."

Restoring your Commercial Property after a Water Damage

11/1/2019 (Permalink)

SERVPRO Truck outside Commercial Building Faster to Any Size Disaster

Flooding and water damage events at Rochester area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of East Monroe County

SERVPRO of East Monroe County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have water damage in your business? Call us today! (585) 641-0040

Drying Hardwood Floors after Water Damage in Pittsford

11/1/2019 (Permalink)

SERVPRO Technicians Quickly Assess and Then Dry Out Your Home After Water Damage

Perhaps one of the most discouraging sights a Victor homeowner sees after excessive water enters living areas is damage to hardwood floors. Regardless of the source of the moisture, if enough is present, it eventually spreads across the floors of your home. Although properly installed and finished hardwood is resilient if the spill or leak is mopped up quickly, more extended exposure can swell and distort the organic fibers of the floor. We have strategies that prevent further damage and can ready the surface for restoration.

The source of water damage to your Pittsford hardwood floors can vary, from overflowing tubs and sinks, leaking aquariums, rain blown in an open window, plumbing fails in nearby walls or a host of other reasons. Vigilance on the part of the homeowner in cleaning up occasional spills and a call for professional help when a more significant water event occurs is critical. The faster our well-qualified water remediation crews respond, the more likely your hardwood floors recover successfully from water damage.

When we arrive, the crew chief assesses the situation, noting the ingress point of the water and the migration pattern of the moisture across the floor. SERVPRO uses sensitive moisture meters to map out the areas of damage and to establish a baseline as we determine the drying goals for the flooring. Hardwood typically lies over at least one type of subfloor which can contribute to unresolved and continuous water damage if we do not address its drying as well.

SERVPRO technicians employ extraction equipment always available on our service vehicles to remove standing water. We use pumps for water deeper than two inches, and truck-mounted wanded extractors for residual, non-absorbed moisture. After the surface is clear of water, we move to advanced technologies such as drying mats to remove the moisture saturated inside the planks and in the subfloor.

Drying mats permit multiple and customizable configurations best designed to remove the water fast in the areas targeted by our metered readings. Hoses concentrate pressurized air over panels adhered with an airtight seal on the water damaged expanses. The water from all flooring layers suctions out as the system works. SERVPRO employees train extensively on how to operate the drying mats, adjusting and adapting the configuration as the drying progresses.

Take advantage of our specialized floor drying equipment and the experience of our trained technicians at SERVPRO of East Monroe County. Avoid the necessity of replacing expensive and beautiful hardwood floors after water damage with one call to (585) 641-0040.

We Mean Business!

9/26/2019 (Permalink)

By now, you probably know that SERVPRO is an industry leader when it comes to commercial fire and water clean-up and restoration. And that we are available to respond to your business fire and water emergencies 24 hours a day, seven days a week. We also have access to resources of a nationwide network of 1,700 franchises, which means no project is too big for us to handle.

Something that you may not be aware of is that we are so much more than just a fire and water clean-up service! We offer professional services to get your business looking its best. Maybe your office’s carpets could use a freshening up, or maybe your restaurant’s kitchen could use a deep cleaning. How dirty are those A/C vents? Imagine how dirty the air ducts are on the inside! We have the right cleaning tools and products to get the job done.

You can depend on SERVPRO of East Monroe County to get your workplace looking it's very best!

When Storms or Floods hit Rochester, SERVPRO is Ready!

9/25/2019 (Permalink)

SERVPRO of East Monroe County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rochester, NY,  we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 585-641-0040

Commercial Carpet Maintenance

9/25/2019 (Permalink)

The carpeting in an office can quickly because soiled due to heavy traffic. Carpets act as a filter, trapping dust, dirt, gases, animal hair and other soils into the fibers to the carpeting. The IICRC believes that soil in carpet is 79% dry soil. Therefore, regular vacuuming is a major factor in keeping up with proper care and maintenance of your carpets. Vacuuming should be done at least once a week. However, in high traffic areas it may be necessary to vacuum once daily.

Other things you can do to help maintain your carpets appearance are…

  • Spot removal. Don’t wait until your whole carpet needs to be cleaned to try to remove a stain or spill from the carpet. Take care of any staining that may occur on the carpet immediately.
  • Move furniture to change traffic patterns. If everyone at your office walks in the same path on the carpet, the carpet will quickly show warn spots in those areas. Those same areas will receive the most amounts of dirt and soil on them while other areas never get walked on. Moving furniture around forces people to walk in different areas of the carpet preventing the carpeting to get worn too quickly in the same areas.
  • Using entryway mats. Using entryway mats limit the amount of soil brought in and tracked onto the carpets. Entryway mats are especially useful during the winter months when salt from the roads and sidewalks can stain the carpeting.
  • Schedule a professional cleaning. Professional carpet cleaning can address moderate and heavy soil in your carpets. We generally recommend having your carpets professionally cleaned at least every 12 months. However we may suggest having your carpets cleaning more frequently based on soil build-up, traffic, type and color of carpeting.

Storm Safety during National Preparedness Month

9/24/2019 (Permalink)

As a property owner, if storms are on the horizon, you start looking for ways to protect your home and family. 

Join your community for National Preparedness Month in their ideas and events to prepare for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

If you own a business in the local community, having a business continuity plan can help protect your company, its employees and its infrastructure, and maximizes your chances of recovery after an emergency or disaster. You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

Working with your local government, other businesses, and the community, we choose to work together as a team to ensure that our families, businesses, places of worship and neighborhoods are ready.

Look to Ready.gov/business to find vital information on how to begin preparing for and addressing the unique needs during an emergency. You can also contact SERVPRO® of East Monroe County to find out more on how to be ready when disaster strikes!

Water Damage in your Rochester Home

9/24/2019 (Permalink)

Water in an unfinished basement Property owners can take steps to prepare for disasters, but you can never fully prevent them

When it comes to life’s emergencies, it isn't a matter of if they will occur­ it's a matter of when they will occur.  Home and business owners can take steps to prepare for disasters, but you can never fully prevent them from happening.  An old pipe bursts. A storm blows in dozens of gallons of water. A washing machine malfunctions. Chances are your home or business will eventually suffer some sort of emergency; that is why it is important to prepare now, before disaster strikes.

SERVPRO® of East Monroe County is trained to respond quickly, professionally and efficiently when   managing your loss. When your home or business is under water, every minute counts. That's why SERVPRO of East Monroe County is available 24 hours a day, 7 days a week.

In this blogyou'll find more information including:

  • The dangers of
  • What to do following water damage.

Should a disaster strike, call SERVPRO® of East Monroe County (585) 641-0040 to help make it "Like it never even happened."

Commercial Fire Testimonial

9/23/2019 (Permalink)

Fire and water damages happen when we least expect it. Our goal is to work with our clients and make these stressful situations manageable by providing a thorough scope of work to make it like it never even happened.

We recently worked with a local municipality whose Department of Publics building sustained a fire loss. A snow plow caught fire during the winter season causing smoke and fire damage throughout the garage and office areas. This was a large loss and we needed help! We brought in a SERVPRO Large Loss Response Team, SERVPRO of Broome County out of Binghamton NY.

Their team was there to respond. The project took close to 2 months to complete due to the size and extensive damage. We assisted with structure cleaning, contents cleaning, document restoration, and repair services. Progress updates and photos were provided daily to our client.

When the job was complete our client was more than happy and had this to say:

"Great Job! Very professional. Justin is attentive and considers all of our needs. I would recommend this TEAM to everyone."

Common Causes of Water Damage in Businesses

9/20/2019 (Permalink)

It is usually easy to see when your business is flooding, but some causes of water damage are not so obvious. Determining the origin of the problem may require a bit of detective work, and simply cleaning up the signs of damage often won’t fix the root cause. Be sure to keep an eye out for these common causes of water damage in commercial properties.

Roof Leaks

Small leaks in your roof can lead to large amounts of damage. Flat roofs are particularly susceptible to water damage. Even though most flat roofs do have a slight incline, natural debris, like leaves and branches, can create areas where water can easily build up. Standing water can create cracks and leaks in your roof, which can result in water damage throughout your property.

Even if your roof has a steep incline, debris and freezing temperatures in the winter can create natural dams on your roof. Moss can also cause similar issues as it absorbs water and holds it in place on your roof. Regularly clear moss and debris off your roof to prevent damage.

Ice Dams

Ice dams can be a little-known, but major problem during the snowy season, especially for commercial buildings with flat roofs. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your property. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel, or a calcium chloride ice melter.

Gutter Buildup

Ideally, gutters direct water off your roof and away from your building. However, it’s easy for leaves, branches, and other debris to clog your gutters. Over time, water will build up and start to overflow onto your walls. Small holes can form as well. Instead of guiding water away from your building, water will constantly leak down its walls. This creates an ideal situation for water damage to occur.

Multi-level properties should have the gutters regularly inspected on all roof levels. If gutters start to overflow from a higher level, water can impact lower roofs with greater volume and velocity and cause damage.

Frequently clear out your gutters, especially in the fall or after a windy day.

Broken Pipes

Depending on the location and severity of a broken or leaking pipe, this can be one of the most obvious causes of damage or one of the most subtle.

Winter is a common season for burst pipes. Insufficient insulation can cause pipes to freeze, expand and burst. Commercial buildings may be closed over weekends and frozen pipes can go unnoticed. Rust and age can also damage your pipes.

Unfortunately, it can take a while to notice a leaking pipe, which can give water plenty of time to damage your property. Watch for telltale signs such as lower water pressure, discolored water, or staining on your walls.

Sewage Backup

While you might prefer to avoid sewage in your day-to-day life, tree roots enjoy easy access to sources of water and fertilizer. Tree roots will often grow into and clog drain lines, which causes the sewage to back up and results in water damage in and around your building.

These clogs will often affect multiple drains. If you flush your toilet and hear gurgling coming from the shower drain, you may have a sewer clog. To prevent tree roots from finding their way into your sewage lines, you can install metal or wood barriers running vertically by the lines. Make sure they are buried 6-12” deeper than the pipe.

Toilets and sewer lines can also clog after someone flushes inappropriate items down the toilet. Make sure everyone in your building knows to avoid flushing feminine hygiene products, rags, cotton balls, paper towels, baby wipes, diapers, etc. If it’s not toilet paper, don’t send it down the toilet.

Broken or Malfunctioning Appliances

As water heaters and other appliances age, they can develop rust, leaks, and cracks. Even a small trickle of water can cause damage over time. Keep an eye on your machines as they get older. Watch for any decreases in performance, and inspect the appliances regularly.

Sprinkler Malfunction

Many businesses and apartment facilities have extensive sprinkler systems. Though these systems are meant to help reduce potential damage to these properties, they can often be the cause of major water damage. Many commercial water losses we see come from broken or faulty sprinkler heads or because the sprinklers were set off by a small fire. If left running, these sprinkler heads can flood a building with hundreds of gallons of water very quickly. Be sure to not hang items from sprinkler heads and to avoid setting off alarms with smoke.

HVAC Malfunctions

A leaky or malfunctioning HVAC system can also cause major water damage to a property. Small leaks can go unnoticed for some time and can cause unseen water damage. If not caught early, the damage can become a lot bigger and harder to clean up and restore. Be sure to have your HVAC systems checked regularly. If you are seeing signs of water damage, such as sagging or bulging drywall, or if things are smelling musty and mildew, have us come check it out. We have the equipment to check for hidden water damage. We can let you know if you have water damage.

These are a few of the more common causes of water damage. The truth is, wherever there is water in your commercial building, there is a potential for damage if something goes wrong. At SERVPRO® of East Monroe County, we know how to fix water damage at the source of the problem. Using our experience and training, we offer long-term solutions to make your property “Like it never even happened.”

We know that water problems can occur at any time, which is why we offer 24-hour emergency service. If you find signs of water damage in your building, don’t hesitate to call SERVPRO of East Monroe County at 585-641-0040.

Generator Safety Tips

9/20/2019 (Permalink)

If you have a generator on hand for power outages during severe weather, follow the safety tips below from the American Red Cross:

  • Never use a generator, grill, camp stove, or other gasoline, propane, natural gas, or charcoal-burning devices inside a home, garage, basement, crawl space, or any partially enclosed area.
  • To avoid electrocution, keep the generator dry and do not use in rain or wet conditions. Operate it on a dry surface under an open canopy-like structure, such as under a tarp held up on poles. Do not touch the generator with wet hands.
  • Opening doors and windows or using fans will not prevent carbon monoxide (CO) buildup in the home. Although CO can’t be seen or smelled, it can rapidly lead to full incapacitation and death. Even if you cannot smell exhaust fumes, you may still be exposed to CO. If you start to feel sick, dizzy, or weak while using a generator, get to fresh air immediately. Install CO alarms in central locations on every level of your home or property and outside sleeping areas to provide early warning of accumulating carbon monoxide.

Be sure to use caution when using generators. And if your home receives damage from fire or storm, give SERVPRO of East Monroe County a call at 585-641-0040

April Showers bring May Flowers

4/30/2019 (Permalink)

April showers help to bring us the most vibrant May flowers and we are so happy with this change of season.

However, when April showers are more like torrential, relentless downpours we could face a flooded basement and other water damage causing costly repairs. Flooding generally occurs in the springtime as the result of heavy rains that cannot be adequately absorbed by the still thawing earth. Particularly formidable are the flash floods resulting from thunderstorms, swiftly melting snow and ice jams in creeks. Consider if more than one of these circumstances happens at the same time, you have the potential for a catastrophe with flooding waters and raging mudslides.

Homeowners you can take some simple precautions to secure your property and keep your possessions safe.

ElevateKeep your furnace, water heater, electrical panels above predicted water levels to protect yourself from costly home replacements.

Install check valvesThese valves close to prevent the backward flow of liquid and prevent water from backing up into the drains in your home.

Build barriers: Use sandbags to create flood walls to prevent or reduce flow of water into your home.

Waterproof the basementUse a waterproofing compound to seal the walls of your basement.

Clean: Clean gutters, drains and downspouts for proper water flow.

Purchase flood insurance: Most standard homeowners' and business insurance policies unfortunately do no cover flood damage. In the event of a flood, you would be responsible for covering the full cost of repairs and replacing items damaged.

We provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Deodorizing After a Fire Damage

4/30/2019 (Permalink)

Things You Should Know

One of the biggest problem after an incidence of fire is the lingering, foul, burnt odor. If the odor is not remedied professionally, it can stay on your property for a long time making it almost impossible to stay there.

Thankfully, professionals can help you get rid of this odor after fire damage to your Lenexa home. The odor after an incidence of fire is a mix of chemical and natural odors due to the burning of wood, plastic, and other building material. Here at SERVPRO, we employ a multi-step process to eliminate odor and get your home smelling like home again- removing, and cleaning. Let's take a closer look at every step.

Removing 
One of the first things that SERVPRO technicians do while tackling an odor problem after a fire is removing the source of the odor. The source of odor after a fire damage can be burnt wood or other building materials. Our IICRC certified technicians dispose of the source in a safely and efficiently.

Cleaning  
The second step during the deodorizing process is cleaning. Smoke and soot residues can deposit on and even penetrate the various surfaces such as walls and ceilings. SERVPRO technicians clean different surfaces depending on the type of the surface and residue deposited on it.

Sealing 
Sealing is not required in most cases, but if the damage is extensive and the removal of the source is too expensive or impractical, it is the best option. Painting walls to seal in the odors is one such case.

We are here to help you in your hour of need. Call SERVPRO of East Monroe County today!

Count on SERVPRO for Cleanup

4/30/2019 (Permalink)

Have you checked under your kitchen or bathroom sink lately? Most people store a variety of cleaners, sponges, and miscellaneous clutter under the sink. It is out of the way, out of sight, but still handy. However, the team at SERVPRO of East Monroe County knows that this can hide potential problems.

Leaks from pipes under the sink are often the source of water damage. The jumble of cleaning solutions, garbage containers, and hair, bath and shower products conceals drops of water and excess amounts of condensation, signs that your under-sink pipes are leaking. 
 
It is a good idea to completely remove everything in the area under your sink every few months. Then carefully inspect the bottom and sides of the cupboard for signs of warping or staining. If you do notice excess moisture, get the pipes checked right away. 
 
Drip by drip, the leak can cause major damage over time to the floor in your bathroom or kitchen, and the ceiling of the room below. It warps the linoleum and weakens the tile setting and causes ceilings and floors to deteriorate. It ruins your possessions and appliances. The excess water damages everything in its path. 
 
When you notice signs of water leaking, call in the restoration experts at SERVPRO to handle cleanup. We have years of experience returning your bathroom, kitchen or other room to its original condition. In fact, our customers often say it feels  "Like it never even happened.” We are proud of the fact that we focus on restoration, using replacement only when necessary. 
 
The Institute of Inspection Cleaning and Restoration Certification IICRC, which sets industry standards, certifies our SERVPRO team. We receive specialized training in a range of services, including microbial remediation, drying techniques, and water damage restoration. We use state-of-the-art air movers and dehumidifiers, and the most advanced cleaning, sanitizing and deodorizing agents. 

Give us a call today for any water damage you may have! 585-641-0040

Understanding the P.A.S.S. Technique with Fire Extinguishers

4/30/2019 (Permalink)

A fire extinguisher is one of the most essential pieces of life-saving equipment in your commercial property. While your fire suppression system is excellent for your overall facility and alarms will ensure the safe evacuation of your employees or tenants, extinguishers provide a direct line of defense and allow for immediate response to manageable fires. However, there is a four-step process known as the P.A.S.S. technique.

1. Pull

The first step is to pull the pin from the extinguisher handle. The removal of this pin will allow the handle to be fully compressed, releasing the compressed air and chemical mixture to extinguish the flames.

2. Aim

A fire extinguisher will typically have a short, flexible, rubber hose attached to the nozzle and extending away from the handle. This will allow you to aim the compressed mixture at the fire. However, be sure to avoid contact with the discharge opening as the CO2 can damage your skin.

3. Squeeze

Squeezing the handle will release the extinguishing agent. Its mixture will come out quickly and somewhat powerfully, so be prepared and keep firm aim on the blaze.

4. Sweep

You will want to use a sweeping motion, focusing the extinguishing mixture on the base of the fire. Continue this process until the fire is out. After the fire is out, watch the are and ensure that there are no remaining embers. It is possible for a fire to reignite, causing more fire damage.

If you have any questions or concerns regarding the proper extinguisher technique, you can contact your local fire department or a fire remediation specialist in the East Monroe County Area! 

Do You Know What Mold is?

12/3/2018 (Permalink)

What is Mold?

Mold (or mould) is a term used to refer to fungi that grow in the form of multicellular thread-like structures called hyphae. Fungi that exist as single cells are called yeasts. Some molds and yeasts cause disease or food spoilage, others play an important role in biodegradation or in the production of various foods, beverages, antibiotics and enzymes.

Mold is also found in damp building materials where it often appears like stains and comes in a variety of colours. A must smell is an indication of microbial growth even when there is no visible growth. If mold is allowed to grow in homes or offices it can contribute to poor indoor air quality. Some molds such as the Dry Rot Fungus, Serpula lacrymans, are highly destructive. For more details about dry rot fungus read Occurrence and Significance of Dry Rot Fungus, Serpula lacrymans.

Mold growth requires moisture. The sources of moisture could be Washing, cooking, air humidifiers, condensation or leaks from plumbing or from the outside. Poor ventilation contributes to higher humidity levels and leads to condensation, which also allows mold growth.

Molds release small “spores” into the air. So, when mold grows indoors, the number of mold spores and fragments is usually higher indoors than it is outdoors. These spores are small enough that people can actually inhale them deep into the lungs. 

Three Common Reasons for House Fires in Your Rochester Home

11/16/2018 (Permalink)

If a fire starts in your home you may have as little as two minutes to escape. House fires can be devastating and the road to recovery is long and hard. Educating yourself on the leading causes for house fires and prevention is a step in the right direction to ensure that your family and home are safe.

Electrical Outlets

Many electrical fires in homes or businesses are caused by faulty electrical outlets, old wiring, outdated appliances or electrical cords that are frayed.

-If you live in an older home have an electrician complete an inspection. Standards and codes are constantly being revised and updated to ensure safety.

-Do not overload your circuits.

-Understand the difference between surge protectors and power strips. Both devices allow you to plug in multiple electronics, but only the surge protector will help protect your electronics from a power surge.

Kitchen Fires

Carelessness in the kitchen can lead to devastating house fires. The leading cause of kitchen fires is due to unattended cooking. It’s important to be alert to prevent cooking fires.

-Never leave pots or pans unattended on your stove.

-Keeping your stove an oven clean will prevent buildup of food splatter and grease that could later ignite when the stove or oven is turned on for cooking.

-Keep any items that could ignite away from your stove top

-Ensure that you have a fire extinguisher in your kitchen in case of emergency.

Dryers

Dryer vents are becoming a much bigger and more common safety problem. Over time, your dryer vent fills with lint that sneaks by your dryers filter. Fires can occur when the excess lint builds up in the dryer or exhaust duct.

-Clean out the dryer vent regularly.

-Clean the lint filter after EACH load of laundry that is dried.

-Clean underneath and behind your dryer to eliminate any lint that collects.

Disaster Recovery

11/16/2018 (Permalink)

SERVPRO of South East Monroe County not only covers all of Monroe County, but is also a part of all four national SERVPRO storm teams. As a storm team we organize and manage efforts in all 50 states if a wide-spread disaster were to strike. During these catastrophic events, storm teams will mobilize in the area bringing a large number of crews, equipment, and resources to customers affected. Each storm team is managed from one office, where the team receives customer information, organizes that information and responds to the customer quickly and professionally. We recruit crews starting with the closest to the affected area and move outward in concentric circles to ensure we are "faster to any size disaster." As a SERVPRO national response team we respond to disasters as large as Hurricane Harvey and Irma to local flooding or freeze events. 

Most recently the United States has been hit with a few hurricanes including Harvey in the Houston, TX area and Irma hitting the Florida Keys. Northern California was also hit with severe wildfires. Unfortunately, a lot of people were affected by these natural disasters and these jobs are still being taken care of and will be for a long time to insure the homes are in preloss condition. We are thankful that SERVPRO could be of assistance during these difficult times

Dealing with Storm Damage to your Property

11/16/2018 (Permalink)

Dealing with repairs and insurance companies after severe weather hits your property can be difficult. Homeowners can use the following tips to help tackle the storm damage caused by hard rains, flooding, or storm-related issues.

SAFETY FIRST

If you and your family were away from home when the storm hit, do not return until it has been confirmed safe. Contact a storm damage expert like SERVPRO of South East Monroe County; we’ll help you determine if your home is safe to return to.

INSURANCE

You will need to contact your homeowners’ insurance adjuster as soon as possible. If your neighborhood has sustained widespread damage, find out if any special teams of insurance agents, relief workers, or contractors are coming to the area. Check your policy to find out what actions you need to take or talk to your agent to make sure you are following the proper procedures. Not following these actions correctly could result in a reduced claim. Inspect your property and make a list of all damages; take photographs of all noted damage if at all possible.

RECORDING AND DOCUMENTING

Document your neighbor’s damages, as well; this can prevent the insurance provider from downgrading your claim by saying the damage is from your neglect of maintenance or other unrelated issues by giving them a way to compare. Keep a record of all the communication you have with your insurance provider, and don’t do any unnecessary repair work yourself. Hire a trusted storm damage restoration service provider such as SERVPRO of South East Monroe County to handle any repairs.

BE SCAM FREE

Always check the adjuster’s identification. If you are evacuated, ask for money from your claim upfront. If they agree, you will be given a check for an amount that will be deducted from your final settlement. Some providers will automatically offer a partial payment early on during the process. Review it carefully and decline it if you feel uncomfortable with any part of it. Never be afraid to ask questions and to expect an answer that makes sense or seems fair. 

Dealing with a storm's aftermath is stressful, but reacting properly will be an immense help and can prevent problems down the road.

The SERVPRO of South East Monroe County team is ready to help 24/7. Call us for your fire or water damage issues at (585) 641-0040.

F1rst Responder Bowl

11/16/2018 (Permalink)

SERVPRO is proud to be the sponsor of the first-ever First Responder focused bowl game and we extend a heartfelt thank you to all the brave men and women on the front-lines. Their courage and compassion is inspiring to all. We are grateful to live in a country where individuals dedicate themselves to protecting and serving their fellow citizens. We are humbled by their bravery and thank them for putting their lives on the line in order to save those around them. We thank them for their service and sacrifice.

The game will be played on December 26th, 2018 at 12:30pm at the historic Cotton Bowl Stadium in Dallas, TX and broadcast on ESPN.

If you would like information or tickets, go to the game website First Responder Bowl

Thank you to all our First Responders!  Because when we lift up those we depend on, we strengthen our ability to serve - our ability to make the memories of Fire & Water Damage "Like it never even happened." ®

Water Saving Tips

11/16/2018 (Permalink)

Every state is experiencing the effects of drought, and saving water is on everyone’s mind these days. We waste a lot of water; our showers are too long, and we are often obsessed with an emerald green lawn. We need to change the way we handle and view water and leave behind the outdated and inefficient water management systems of the past.

Here are some tips that will help you save water this summer. Your water bill will be reduced, and you can save yourself some time into the bargain as well as doing some good for the Earth.

  1. Water your yard in the cool parts of the day. Water evaporates more quickly when it’s hot, so run your irrigation system while it’s most likely to stay with your lawn. Make sure you are not watering your sidewalk or your driveway, too. A drip system works quite well in this respect. Replacing your thirsty lawn with a drought tolerant garden would be a great way to save water, and it won’t have to be mowed every week!
  2. Check for leaky toilets. Put a few drops of food coloring into the tank. If the color shows up in the bowl, your tank is leaking, and could be wasting up to 100 gallons of water a day!
  3. Take shorter showers. Trimming just two minutes off of your showers can save up to 1700 gallons of water a year. One way to do this is to turn off the shower while you shave or soap up. Install water-efficient shower heads, toilets, and faucets for a savings of thousands of gallons per year as well.
  4. Cover the pool. Make sure the water in your pool stays there by covering it when you are not using it. This will prevent water loss by evaporation.
  5. Use a car wash. Washing your car by hand can easily use 100 gallons of water, and takes a lot of time and effort, as well. Commercial car washes average 40 gallons or less!
  6. Trap rain water. Collect the water from summer rain storms by getting a water barrel. You can reuse this water for your garden. Green roofs, rain gardens, and other water-saving techniques are called green infrastructure and go a long way towards saving this most precious resource. More and more landowners and city governments are choosing to invest in these and other innovative strategies as ways to save water, reduce pollution, and save millions, and even billions, in costs for new water tanks, tunnels, and other traditional water infrastructures.


SERVPRO of South East Monroe County is here to help you with all your home and business needs. Call us today at (585) 641-0040, or visit our website: SERVPRO of South East Monroe County

Don't let your Halloween Decor start a Fire

11/1/2018 (Permalink)

Stay safe this Halloween!

How to set up your decor safely

   Children dressed in costumes excitedly running door to door to trick-or-treat, festive decorations like glowing jack-o-lanterns, paper ghosts and dried cornstalks adorning front porches – these are some of the classic hallmarks of Halloween that make the holiday special for kids and adults alike.

   Unfortunately, these Halloween symbols and activities can also present lurking fire risks that have the potential to become truly scary. But by planning ahead, you can help make this Halloween a fire-safe one. Taking simple fire safety precautions like keeping decorations far away from open flames and using battery-operated candles or glow-sticks in jack-o-lanterns can help ensure your holiday remains festive and fun!

Did you know?

  • From 2009-2013, decorations were the item first ignited in an estimated average of 860 reported home structure fires per year.
  • Nearly half of decoration fires in homes occurred because the decorations were too close to a heat source.
  • These fires caused an estimated average of one civilian death, 41 civilian injuries and $13 million in direct property damage per year.
  • Forty-one percent of these incidents were started by candles; one-fifth began in the living room, family room, or den

So remember SAFETY FIRST!

Enjoy your Halloween and know your home will be protected!

Protect your business NOW!

11/1/2018 (Permalink)

The Emergency Ready Profile App

How SERVPRO CAN help protect your business

   SERVPRO has this amazing program available to help in the event of an emergency. It's called the Emergency Ready Profile (ERP).

  It is complimentary to set it up! Once scheduled, one of our staff will come and document information about your building including square footage, access points, contacts and all your shut offs (electric, gas, water etc). This will include instructions and pictures to help you and your employees handle emergencies more efficiently.

Hey, there's an APP for that

   Not only will you receive your ERP in paper form to keep in your office, there is also a FREE app that you can download as well. Say what?? That's right! It's all FREE!!! 

   We do all the work and you enjoy all the benefits! Your app will have everything included, your business name, address, contact phone numbers, pictures and instructions. 

   All of your employees can download the app and access the business. That way if/when an emergency arises they can open the app and shut off what is needed as soon as possible. There is also icons at the top for Fire, Water, Mold & Other to get SERVPRO the info they need so they can be dispatched faster.

   So what are you waiting for?? Call SERVPRO of South-East Monroe County to set up your Emergency Ready Profile today! 585-641-0040

Is Your Business in Trouble? No problem, SERVPRO Can handle it!

11/1/2018 (Permalink)

We are the Service Professionals. Ready to help YOUR business in even the BIGGEST jobs. Fire, water, mold, we can handle that!

When a fire happens it can definitely stop your business from making money. SERVPRO is available 24 hours a day - 7 days a week - 365 days a year. So when the fire happens, give us a call so we can get you up and running as fast as possible!

Whether it's a leaky pipe or it's like the flood gates opened and there is water everywhere, SERVPRO has got it covered! We have the highest quality equipment available so you can get everything up and running in no time!

Noticing a foul odor? Starting to see dark spots? Well you might have a mold problem. Don't fret, SERVPRO can help! We are the experts at mold remediation. Your business is safe with us!

SERVPRO of South East Monroe County strives for excellence!

We make the impossible, possible!

When you have a water damage, let the experts handle it!

11/1/2018 (Permalink)

At one time or another, as a homeowner or renter, we have all had a disaster.  Sometimes it’s an easy clean-up and sometimes we know that we are in over our heads.  Many times though, homeowners have a water damage and with a little elbow grease, a shop vac and some towels they try to mitigate the damage themselves.  Unfortunately, some time later they end up calling the experts for more costly repairs due to damaged materials from improperly drying their home and even mold.  Here are some facts about water damage.

  • It is 1,200 times easier to remove water than to evaporate it? That’s why proper extraction of standing water is key to the dry out of a structure.  Many times shop vacs are unable to do a sufficient job quick enough.
  • Drywall exposed to water can wick up the wall at a rate of one inch per hour for the first 24 hours. If left for a few days while you are out of town it can wick all of the way up the wall to the seam at 4 ft.
  • The insulation in your walls will wick water from the drywall as well. Without proper weep holes drilled to allow air flow you walls may seem dry, but you have insulation still festering with moisture and eventually mold.  Insulation also loses its R-Value (its ability to insulate properly) when it is wet.
  • Improperly dried drywall becomes brittle and weak causing it to break apart very easily. Interestingly it seem that drywall that is dried properly can actually become stronger which was discovered by water restoration companies that used what they call “flood rooms” for training.  Each week the rooms are flooded and used for training proper dry out techniques.  They found after about five “floods” the drywall had to be replaced because it would no longer allow water to wick up the walls.
  • Mold will start growing immediately after spores are attached to an item and it has food and moisture. It can easily grow within 24 to 48 hours and will colonize in 1-12 days. 
  • Mold releases its spores when it is disturbed, so without proper removal you can spread it throughout your home trying to get rid of it.

These are just a few reasons you should entrust your water damage to the experts at SERVPRO of South East Monroe County and save yourself the time, money and sanity of having to restore your home more than once despite just one single water damage.

OH NO! Not Mold!

11/1/2018 (Permalink)

The word mold is scary enough, but then... you see it. Does it immediately send chills up your spine? Are you worried about what you can't see? Worried about what type it is? Can it make you sick? There are so many questions and it can be scary.

SERVPRO is professionally trained in mold remediation. We suggest mold testing before and after the remediation process to ensure the air quality is within normal limits. We are proud to say we have over a 99% passing rate.

Now, have you ever thought about how you can prevent mold in the first place?? Well, below is some tips to help.

1. Identify problem areas in your home and correct themyou can't mold-proof your home, but you can make it mold resistant. Check your home regularly. Look for condensation or other wet areas. You may have to end up pulling wet carpet or even repair gutters. Better to pay a little now than a lot later.

2. Dry wet areas immediatelymold cannot grow without moisture. Anything that gets wet should be dried within 24-48 hours.

3. Prevent moisture with proper ventilation check your ventilation systems. Are they working properly? Places like the kitchen, bathroom and laundry room are the high moisture areas.

4. Equip your home with mold-resistant productsif you're building a new home, or renovating, there are mold resistant products like drywall, Sheetrock, or even mold inhibitors for paint.

5. Monitor humidity indoorsthe EPA recommended indoor humidity is between 30 and 60 percent. You can measure the moisture by purchasing a moisture reader form the hardware store. Signs of high humidity is condensation. Be sure to pay attention to window seals, walls and pipes.

6. Direct water away from your home if the ground around your home isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.

SERVPRO is available to answer your questions. Give us a call and ask away!

Water Damaged Contents in Rochester NY

11/1/2018 (Permalink)

Water damage to your contents can occur when your Rochester home experiences a water damage event.

Water damage can occur in your home due to many issues; a roof leak, pipe break, dishwasher overflow, and more. We often think about our home as the walls, floors, and how those can be affected and damaged from water. But there's more to water damage than just the walls and floors.

One area that can be overlooked is contents such as your sentimental treasures, family heirlooms, or that special piece of autographed sports memorabilia you waited in line for hours to get signed. So when water pours through your ceiling, soaking your favorite chair, it can be really upsetting. SERVPRO® of South East Monroe County's team of trained professionals is able to clean and restore your contents to preloss condition, helping to make it “Like it never even happened.”

SERVPRO® of South East Monroe County is Here To Help® when disaster strikes your home. SERVPRO has been helping clients get through disasters since 1979. We are ready 24/7, 365, so call us at 585-641-0040 today!

Does your Rochester Home have a Mold Problem?

9/12/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 585-641-0040

A Moment to Remember

9/11/2018 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, National Day of Service and Rememberance was established in 2009 as a day of reflection. Led by the Corporation for National and Communtiy Service, this is a day to come together as Americans did following the events of 9/11 to help neighbors in need, and to honor veterans and First Responders in your community.

On this day and everyday, SERVPRO® of South East Monroe County salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the First Responders who keep our communities safe in trying times.

Give back and make a difference in your community this year. To find a volunteer opportunity near you, or to register your National Day of Service and Rememberance event, visit nationalservice.gov/911day.

National Preparedness Month

9/11/2018 (Permalink)

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business and family.

The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your SERVPRO® of South East Monroe County as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call your local SERVPRO® Franchise Professional to establish your Emergency READY Profile®.

Facts about Flooding in the Rochester Area

9/11/2018 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering from flood damage.

Just because you haven't experienced  a  flood  in  the past,  doesn’t  mean  you  won't  in  the future.  In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3 billion in annual losses in the United States. Commercial flood claims average more than $75,000.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing scream where water is above your ankles, stop, rum around and go another Six inches of swiftly moving water can  sweep you  off of your feet.
  • If you approach  a flooded  road while driving, turn around and go another way. If you are caught on a flooded road  and waters are rising rapidly around  you,  get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about run ning water or contaminated water. Keep your pets out of the water too.

If a flood does strike your home or business, contact SERVPRO® of South East Monroe County. Even minor floods have the potential to cause major damage to a  structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO® System is prepared to handle any sized disaster. The sooner work begins, the sooner order can be restored.

When fire and water take control of your life, SERVPRO® of South East Monroe County will help you take it back.

What you can do to Help Prevent Damage During a Hurricane

9/11/2018 (Permalink)

June is the start of Hurricane Season. Hurricane's are defined as an intense tropical weather system of strong thunderstorms with a well-defined surface circulation and maximum sustained winds of 74 MPH or higher. You can see a storm coming by the change in color of the sky (often greenish), large hail, low-flying clouds and a roar like a freight train.

Below are some helpful hints to follow whether you own a home, RV, boat, car or all of them! 

  • It is best to have a plan in place regarding where you are going to go when a hurricane hits. While they may be intriguing to watch, the best place is NOT outside. Your basement or under a set of stairs are great places to wait out the storm. If this is not available, the bottom floor of any building will work.
  • Keep your car indoors if possible. Tape up the windows and door with tarps and keep away from any objects that could damage the car if they were to fall on top of it.
  • During an emergency, gas stations will often be closed, so always make sure you have at least half a tank of gas to get away instantly
  • Have enough supplies on hand to wait out 72 hours, just in case help cannot arrive right away. These supplies can also be stored in the trunk (items like a first aid kit, bottled water, non-perishable foods, and medication can stay there at all times.)
  • Make sure your car is in proper shape. Have a full tank of gas, wiper blades and tires are ready to go.
  • Make sure your cell phone is charged and keep your charger with you.
  • Avoid driving in deep waters
  • For your boat, remove non-secure items, electronics, excess gear, valuable, and important documents.
  • Make sure all openings are clear of debris
  • Double all lines that are securing your boat to its securing space
  • With your RV, do not drive it during the storm as it is more vulnerable to higher/stronger winds
  • Make sure you have a full tank of gas, but empty holding tanks, turn off propane cylinders and cover the regulator.
  • Make sure all documents are in a waterproof bag and with you at all times

Life can be unpredictable, but having plans in place help you with whatever may come. For more information, please check out these hurricane tips. As always, once the storm passes, contact your SERVPRO of South East Monroe County at 585-641-0040 to help make it “Like it never even happened.”

Summer Storms Heading Your Way?

9/11/2018 (Permalink)

Summer storms can be beautiful to watch but also very dangerous to your home and office. In order to stay safe, please follow these and other safety tips for your home.

Before the Storm

  • Have an emergency supply kit on hand
  • Develop a communication plan with all members of your family
  • Unplug electrical equipment
  • Secure outdoor objects that could cause damage if they are thrown
  • Stay inside a building or hard top vehicle
  • Secure windows and doors

During the Storm

  • Use a battery operated radio for updates and alerts
  • Avoid contact with corded phones
  • Avoid contact with electrical equipment
  • Avoid contact with water
  • Stay away from windows and doors

After the Storm               

  • Do not touch any downed wires
  • Do not drive through a flooded roadway
  • Stay away from storm damaged areas

Keep you and your family safe through a storm. When in doubt, stay away from anything that may look suspicious.

When disaster does strike, call SERVPRO of South East Monroe County to help make it "Like it never even happened." (585) 641-0040

When Mold Invades

9/11/2018 (Permalink)

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same.

In as little as 48 hours, mold can quickly become a problem in your home or business when there's a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO of South East Monroe County has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process:

The mold clean up and restoration process begins when you call SERVPRO of South East Monroe County at 585-641-0040. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Removing Mold and the Final Remediation Process

9/11/2018 (Permalink)

Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

The next steps for the Mold Remediation Process provided by your SERVPRO of Lawrence franchise:

Removing Mold and Mold-Infested Materials The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongings SERVPRO® Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings.  They are also trained to remove odors and deodorization using fogging   equipment.

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

SERVPRO of South East Monroe County understands mold and  mold growth and  have the  training  and  equipment to  remediate mold in your home or business. (585) 641-0040

Flood Damage and SERVPRO

9/10/2018 (Permalink)

Say the words flood damage and people rightly think of foot deep water in their basement or entire neighborhoods underwater. This time of year, it can be a common, even multiple occurrences in some parts of New York.

SERVPRO is an expert in reducing the obvious flood damage to Rochester homes. What surprises our clients are just how many ways a flood can destroy a home even after the water has been removed. Here are the most common ways your home can be dry as a bone and still be unlivable.
Odor - This may seem like a minor thing, but some folks can be allergic to just the smell. If you don't get rid of it, you won't be able to live in your home, and you certainly won't be able to sell it. The smell is also indicative of a worse problem.

Mold and Mildew - If not found and immediately treated and removed, mold and mildew will cause respiratory problems that will drive you out of the house. It is particularly dangerous to people with asthma. If the mold and mildew get into sheetrock and cannot be destroyed by industrial cleaners, then walls will have to be replaced.

Electrical System - If flooding reached high enough to reach electrical outlets, then those have to be inspected by our SERVPRO professionals and possibly be replaced before the power can be turned back on. If they have been compromised, then there is the possibility of a fire hazard when the lights are turned back on.
Plumbing and Sewage - Flooding can overwhelm and damage a home's plumbing system. If it stays under water too long, there is also the possibility that raw sewage can flow backward into your home through the toilets. Septic tanks can also be compromised in the same manner. The cleaning process now becomes much more extensive.

Bacterial Contamination - If sewage gets into your home, this also brings the threat of bacteria which can cause more respiratory problems and other health concerns such as having your kidneys and intestinal (digestive) systems compromised as well.

Locally Owned Company with National Resources

Flood water in a home is a dangerous threat and needs to be removed quickly. SERVPRO of South-East Monroe County understands that this is only the first step. Other hazards have to be addressed before you are safe again in your own home. To begin the process or if you want to schedule an inspection to help prevent problems in the future, call us today at 585-641-0040

Mold Damage at your Rochester NY Property

9/10/2018 (Permalink)

Mold spores are microscopic and can be located everywhere. There are thousands in every home and are dormant, causing no problems, for the most part. It takes an open source of water or high levels of moisture in the air to cause these spores to expand and grow. If untreated or removed, mold can quickly destroy building material and other property, costing hundreds (even thousands) of dollars in damage.

If you are concerned there may be mold damage in your North Dallas home, call a professional mold damage restoration company for assistance. SERVPRO has extensive training in handling mold and cleaning up property that has been infested by it.

We start by finding the source of the mold and determining just how far it may have already grown. Our technicians use air testers to determine the exact levels which help us plan how to neutralize and remove it. Once we find it, the next step is to isolate the affected room or area. Our response team seals off all entrances and exits using plastic sheeting and duct tape to prevent further contamination of your home. The vents and ducts of your heating and air system will be sealed off as well.

Next, technicians begin to clean the area using anti-fungal and anti-microbial sprays to destroy active spores. Every surface will be sprayed and then wiped down; if the growth is exceptionally thick in some places, we use special scrubbing tools to remove it without damaging the surface underneath. Areas difficult to reach may be cleaned by using anti-fungal foggers that get into every surface and crack mold may hide. These foggers are also used in case your heating and air system has been compromised by the mold. After the ducts have been exposed to the anti-fungal agents, technicians will use specially designed exhaust fans to blow the spores out of your home. When this is finished, we wipe down all of the vents and replace the air filters.

To prevent new mold growth, our technicians also test the air to see if the air moisture levels need to be reduced. If they do, dehumidifiers will be set up at key points to draw water from the air. Once the levels test out to under 12 percent, your home is considered to be safe against new growth. If you are worried about mold in your house, call us at (585) 641-0040 today to schedule an inspection. SERVPRO of South-East Monroe County is here to help restore your home and put your life back together.

Commercial Flood Damage at a Rochester Retail Store

9/10/2018 (Permalink)

After a disaster strike, the aftermath is what causes the destruction most often. A thunderstorm or tornado can damage a roof, but it is the accompanying water that can ruin a local business.

Flood damage to Rochester commercial properties can be a costly, temporary, problem or it can shut doors permanently. SERVPRO has the expertise and personnel to make sure the latter does not happen. We have a 24-hour response team with the latest equipment in restoration. A rapid response is particularly important for businesses such as furniture stores. The variety of types of wood, cloth, and varnishes mean that more than one method of drying is necessary.
 
The first step is to get the furniture out of the water. Even just an inch can cause the varnish to separate from wood surfaces and color to bleed from covering fabrics, carpets, and drapes. Our technicians use industrial-grade pumps that can remove water from even a large, warehouse-sized, structure in a matter of hours.

Next, all items can be either removed to a dry location or placed up on blocks or pallets to lift them out of water trapped in carpets or flooring. Area rugs, curtains, and drapes can be removed and hung. They can be transferred to our facility if needed. With everything out of the way, the response team uses extractors to pull water out of carpets and flooring.

The drying process must be applied to the structure itself and everything inside. In a large facility, our response team can set up a series of air movers and exhaust fans inside the structure and at exits and entrances. These machines pull the damp air out of the building and replace it with dry air from the outside. For smaller rooms (offices, exclusive showrooms) inside, we place dehumidifiers inside to draw moisture out of the air.

Drying furniture requires a dry atmosphere, but if the varnish has already absorbed water, then an even heat may be needed to help dry it while not causing damage from the heat itself. To end up with a smooth finish, we can use a series of space heaters placed around a group of items with similar woods and coatings. Technicians try to avoid applying direct heat as this can cause bubbles to form underneath the surface.

The drying and restoration process may be time-consuming, but it can help you keep the doors open. Call us today at (585) 641-0040 to get started. SERVPRO of South-East Monroe County is here to help you put your livelihood back together.

Experiencing Commercial Water Damage

9/10/2018 (Permalink)

We know that your main concern is getting your business operations back to normal as soon as possible after any catastrophe, but commercial water damage is much more complex than most problems experienced by businesses today. Categories of water can quickly change from non-hazardous to very dangerous quickly. Water can spread in almost any direction, including up if conditions are right, and remaining flood waters can instantaneously ruin some certain products with even minute amounts.

Commercial water damage presents unique challenges because of the environment involved. From warehouses storing agricultural products to leather processing plants, inventory protection, and worker safety is both important to any business. Different types of water can cause damage, and even the cleanest water, category 1, can turn into the worst, category 3 when contaminants are present. These can happen when clean water is mixed or combined with another source of category 3 water, even if it is not causing any damage by itself (such as sewer water) or when bags of previously dry substances such as fertilizers or pesticides become saturated, and their contents leach into the water.

The damage to your inventory can also rapidly multiply. When products at the bottom of a stack can be a conduit for water by wicking it upwards toward other product that has not been damaged, it's common sense to get those products on top removed to a safer location. We have team members who can provide this service while our technicians work in other areas, protecting your business from increased inventory loss.

Stacked bags of concrete and other dry products that are designed to be mixed with water, oil, or other liquid just prior to use may seem to be in saleable condition until they are examined on their undersides where water has accumulated. These ruined items need to be removed and accounted for on inventory loss sheets. For insurance purposes, all products need to be re-inventoried and noted as to their condition before the conclusion of our restoration work.

After you've made the initial call to us, we can begin the restoration process. Returning your business to normal operations is important, and we understand the complexities involved in keeping your employees safe while protecting your business's bottom line. Call us, SERVPRO of South-East Monroe County at (585) 641-0040 any time, day or night, 365 days a year.

Severe Flooding Tips

4/13/2018 (Permalink)

Since SERVPRO supports the American Red Cross we love sharing their tips when it comes to flooding occasions. 

Check out www.redcross.org for more information!

 FLOODING Heavy rains could fill rivers and streams, bringing flooding to the area. If your neighborhood is threatened with the possibility of flooding, here are some things you should do:

1. Be prepared to evacuate at a moment’s notice. When a flood or flash flood warning is issued for your area, head for higher ground and stay there.

2.Stay away from floodwaters.

3. If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

4. Keep children out of the water.

5. Be especially cautious at night when it is harder to recognize flood danger.

 

DOWNLOAD EMERGENCY People should download the free Red Cross Emergency App to receive emergency alerts and information about what to do in case of tornadoes, flooding and other disasters, as well as locations of shelters. The App also includes emergency first aid information and a Family Safe feature which allows people to instantly see if loved ones are okay. The free Emergency App is available in app stores by searching for the American Red Cross or going to redcross.org/apps.

Prevent Basement Flooding

4/13/2018 (Permalink)

April showers bring May flowers! The spring time can be a very moist season. This week for example, has a large amount of rain predicted in the forecast. Forecasters have even issued a flash flooding storm watch lasting several days.

All of this rain may have you thinking about ways you can prevent basement flooding this spring. Whether you have a finished or unfinished basement area, a flooded basement can be very stressful.

Take the following steps to prevent a flooded basement:

  • Keep gutters and downspouts free from any debris. Clear out any leaves, gravel or anything else that may have formed a blockade in your gutters and downspouts.
  • Make sure downspouts face away from your home. If the ground around your downspout has a slant, make sure that when the downspout empties the water is not going to flow back towards your home.
  • Fill cracks in the foundation with an epoxy.
  • Check your sump pump. Make sure the area is cleared from debris and that your pump is in good working order. You may want to have a back up sump pump or an alternative electrical source for the sump pump incase the power goes out.
  • Examine sewer systems and septic tanks.
  • Install window wells on any windows that lead to a lower level. Check the window to make sure it is water tight.
  • Check over your homeowner’s insurance policy to make sure you have the correct coverage. We often find that homeowners do not have a sump pump rider on their policy; therefore there is no coverage when a sump pump fails.

It is important to take the right precautions. Completing these steps will not be full proof to preventing water damage. However, it will minimize the risks.

Space Heater Safety Tips

1/25/2018 (Permalink)

9 Do's When it Comes to Space Heaters

1) Keep the heater at least 3 feet away from combustible materials, including beds, sofas, curtains, papers, clothes, etc.

2) Make sure the heaters power cord is not damaged or frayed in any way.

3) Make sure the heater is securely plugged into the power outlet. Ensure it does not come loose or fall out. 

4) Ensure your heater is on a stable and level surface with minimal risk of it getting knocked over.

5) Make sure your space heater has been certified as safe to use. You should see a safety logo on the back somewhere.

6) Make sure your smoke and carbon monoxide detectors are working properly.

7) Ensure your unit is turned off when you go to sleep, in a different room, or unable to keep an eye on it.

8) It is wise to teach everyone in your household how to properly operate your heater.

9) If your space heater requires fuel, make sure you refill it with the right kind... or you will most likely cause a fire.  

Soda Blasting, What's That?

1/25/2018 (Permalink)

I don't know about you, but the first thing I think about when someone says 'soda blasting' is a bunch of kids running around shaking up cans of soda and spraying them at each other. If you were thinking along the same lines as me, you will be surprised to find out that soda blasting is a very helpful way to clean a fire damaged house. 

Soda blasting is a process in which sodium bicarbonate is applied against a surface using compressed air. Soda blasting is a non-destructive method for many applications in cleaning, paint & varnish stripping, automotive restoration, industrial equipment maintenance, rust removal, graffiti removal, oil removal, soot remediation and much more.

Fun Fact:An early use of soda blasting was to restore the Statue of Liberty in the 1980s!

We have used this method of cleaning in many homes in the Rochester area. So whether your Rochester business is vandalized by graffiti or if your home has experienced soot damage from a fire, call your restoration professionals at SERVPRO of SE Monroe County located in Rochester NY to come soda blast your problems

Fire Damage in Rochester

12/1/2017 (Permalink)

An unknown electrical issue caused the fire damage in this house in Rochester.  The fire luckily happened while the homeowner was not home. 

This photo was taken in the kitchen and although it looks as if the fire may have  started here, it actually started in the family room next to the kitchen.  The fire damage was so severe, there was very little able to be salvaged from the affected rooms in the home.  The most salvageable items will be found in the basement , since smoke rises and the 2nd floor was heavily affected as well.

SERVPRO of South East Monroe County was called in to save everything we possibly could for this customer.  And they were very happy to know there is a company like ours that can save some of her sentimental items and not all is lost in a disaster like this.

Call SERVPRO of South East Monroe County Today! (585) 641-0040

Faster To Any Water Damage Event

11/28/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of South-East Monroe County provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of South-East Monroe County arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –585-641-0040

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

When a Storm or Flood Hits Rochester, SERVPRO is Ready!

11/28/2017 (Permalink)

SERVPRO of South-East Monroe County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

We're Highly Trained Storm Damage Specialists

As a leader in storm and water damage restoration, SERVPRO of South-East Monroe County has the specialized training and expertise to restore your home back to its pre-storm condition. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Resources to Handle Floods and Storms

When storms hit Rochester, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 585-641-0040

Follow These Mold Safety Tips If You Suspect Mold

11/28/2017 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of South-East Monroe County for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of South-East Monroe County specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 585-641-0040

Continuing Education Class 11/1/17

11/21/2017 (Permalink)

Our second continuing education class of the year was a huge success.  The event was held at the City Grill in downtown Rochester, and was attended by 70 insurance agents. As always, Mike Necci (owner and licensed NYS instructor) gave a phenomenal presentation for both sessions of our class with amazing reviews once again.  

Our first session (9am-12pm) featured the topic "Understanding Mold and the Remediation Process".  After the first session, we served lunch and refreshments for all of our agents to enjoy. The second session (1pm-3pm) featured the topic "Hoarding Challenges", which was a huge hit with the agents. November 1st was a interesting and informative day for all, and we are looking forward to planning our continuing education class in the Spring. 

For more information on our FREE Continuing Education Class Schedule, contact SERVPRO of South East Monroe County at (585) 641-0040

Fire Damage in Rochester NY

11/9/2017 (Permalink)

An unknown electrical issue caused the fire damage in this house in Rochester.  The fire happened luckily while the homeowner was not home. 

This photo is from the kitchen and although it looks as if the fire may have  started in this room due to the damage, it actually started in the family room next to the kitchen.  The fire damage is so severe, there is very little able to be salvaged from this home.  The only salvageable items will be from the basement below, since smoke rises and the 2nd floor was heavily affected as well.

SERVPRO of South East Monroe County was called in to see if there is anything we could possibly salvage for this customer.  And they were very happy to know there is a company like ours that can save some of her sentimental items and not all is lost.

Smoke and Soot Damage

11/8/2017 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South-East Monroe County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

FEMA Tips for Flood Preparation

11/3/2017 (Permalink)

Before the Flood:

  • Have a qualified professional elevate the furnace, water heater and electric panel if susceptible to flooding. 
  • Install "check valves" in sewer traps to prevent flood water from backing up into the drain of your home or business 
  • Seal walls in basements with waterproofing compounds to help avoid seepage. 

During the Flood:

  • Turn off utilities at the main switches or valves if instructed to do so.
  • Disconnect electrical appliances.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of water can make you fall.

After the Flood:

  • Listen for news reports to learn if the community's water supply is safe to drink. 
  • Avoid floodwaters. Water may be contaminated by oil, gasoline, or raw sewage. Water may also be electrically charged.
  • Stay out of any building if it is surrounded by floodwaters.
  • Return home only when authorities indicate it is safe.

Floods Strike Everywhere

11/3/2017 (Permalink)

On Average, floods coast $6 billion in annual losses in the United States.  The following are a few more little-known facts:

  • Floods kill an average of 140 people per year in the United States, making flooding the most deadly natural disaster.
  • More than half of all fatalities during floods are auto related, often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current.
  • The principle cause of floods in the eastern United States are hurricanes and storms.
  • The principle cause of floods in the western United States are snow-melt and rainstorms.
  • Underpasses can be some of the most dangerous places during a flash flood - especially at night, when it's difficult to see. 

Call SERVPRO of South East Monroe County Today !! (585) 641-0040

Water Restoration Process

10/31/2017 (Permalink)

Within four hours of loss notification, SERVPRO of South East Monroe County will be on-site to help ensure a water damage is handled properly by completing the following steps:

Inspection: SERVPRO of South East Monroe County will inspect affected areas of your home to determine the extent of damage. We will also review the inspection with you and answer any questions you might have. 

Emergency Services: Next, SERVPRO of South East Monroe County will take immediate steps to protect your home and personal belongings from further damage by extracting excess water and preparing your home for drying.

Monitoring: To ensure your home and personal belongings are dried to appropriate industry standards, SERVPRO of South East Monroe County will monitor the drying process. Written monitoring reports will document the drying process.  The results will be consistently communicated to you throughout the drying process. 

Restoration Services: SERVPRO of South East Monroe County will repair structured materials, reinstall carpets and clean affected areas of your property and belongings. A final walk though of the job site will be conducted with you to ensure your property was returned to preloss condition when possible. 

Call SERVPRO of South East Monroe County Today!! (585) 641-0040

What should I do if my home has water damage?

10/31/2017 (Permalink)

There are some simple steps you can take until help arrives: 

  • If the source of the water is still leaking, identify the source and stop it if you can.
  • If the water is coming from a burst or leaking pipe, turn off the water at its source. 
  • If the water is coming through the roof or broken window, try to cover them to prevent further damage.
  • Move wet items to drier areas.
  • Place aluminum foil coasters or wood blocks between furniture legs and wet carpeting.
  • Save damaged items and any parts you may need to replace - your claim representative may want to inspect them.
  • Do not use electrical equipment or appliances while standing on wet carpets or floors.
  • To document the damage, make a list of the temporary repairs you make and take photographs.
  • Make sure to save your receipts.

Call SERVPRO of South East Monroe County Today!! (585) 641-0040

Limited Fire Damage

10/31/2017 (Permalink)

Kitchen fires generally begin at the stove. However, damage caused by the fire may affect the entire kitchen, including the walls, ceiling, air ducts and appliances. Once the fire is out, you are left with smoke, soot and water damage to clean up. The damage to your home and personal belongings may be devastating. Handling the damage properly could prevent long-term effects. 

After contacting SERVPRO of South East Monroe County, the following steps can be taken to help prevent further damage:

  • Limit movement to prevent further damage.
  • Place clean towels or old linens on carpeted traffic areas to prevent additional soiling.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome on kitchen and bathroom faucets and appliances with a light coating of petroleum jelly.

SERVPRO of South East Monroe County is trained in the line of cleanup and care of your home and personal belongings following a fire incident. Before attempting to clean up the fire damage yourself, contact SERVPRO of South East Monroe County today! (585) 641-0040

Commercial Duct Cleaning

10/31/2017 (Permalink)

Unlike the majority of duct cleaning services, SERVPRO of South East Monroe County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts tot he duct's shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins. 
  • Next, a powerful push-pull air delivery and collection system transfers the debris from ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of particles in the air-stream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO of South East Monroe County Today! (585) 641-0040

Time Is A Precious Commodity

10/31/2017 (Permalink)

When you need it done right and done fast, call SERVPRO of South East Monroe County for all your commercial cleaning needs. Did you know when you hire SERVPRO of South East Monroe County for maintenance cleaning, you get around-the-clock restoration services built with you in mind? Quality cleaning and quick response - that's the SERVPRO way.

Can't figure out how to get the job done? Call SERVPRO of South East Monroe County for all your emergency restoration needs. Because when you experience a fire, water or mold damage in your facility, you need fast response and the expertise to get the job done right, ensuring your business can get back into operation as quickly as possible. Through it all, you expect the most reliable information and the very best service at a fair price.

SERVPRO of South East Monroe County is committed to providing fire and water cleanup and restoration services to reduce business interruptions and recover costs.

Mold Remediation

10/31/2017 (Permalink)

Be an Informed Resource

Molds are found in every environment, and mold spores reproduce rapidly when moisture is present. An Institute of Medicine study found excess dampness indoors encourages the growth of molds and other organisms, causing a public health problem. The EPA advised that the potential health concerns from molds are an important reason to prevent moisture problems leading to mold growth. It is especially important to clean up existing indoor mold growth to increase property appeal and retain its value. If a property has experienced a water intrusion, SERVPRO of South East Monroe County can inspect the damage to see whether moisture has penetrated materials or is allowing mold growth.

Control Moisture, Reduce Mold

  • Correct any water leaks or standing water.
  • Remove standing water under cooling coils or air handling units.
  • Properly maintain humidifiers, if used.
  • Replace wet or visibly moldy insulation materials.
  • Steam cleaning and other methods involving moisture should not be used on any kind of duct work.
  • Install a ventilation system.

Soda Blasting, What's that??

9/25/2017 (Permalink)

I don't know about you, but the first thing I think about when someone says 'soda blasting' is a bunch of kids running around shaking up cans of soda and spraying them at each other. If you were thinking along the same lines as me, you will be surprised to find out that soda blasting is a very helpful way to clean a fire damaged house. 

Soda blasting is a process in which sodium bicarbonate is applied against a surface using compressed air. Soda blasting is a non-destructive method for many applications in cleaning, paint & varnish stripping, automotive restoration, industrial equipment maintenance, rust removal, graffiti removal, oil removal, soot remediation and much more.

Fun Fact:An early use of soda blasting was to restore the Statue of Liberty in the 1980s!

We have used this method of cleaning in many homes in the Rochester area. So whether your Rochester business is vandalized by graffiti or if your home has experienced soot damage from a fire, call your restoration professionals at SERVPRO of South-East Monroe County located in Rochester NY to come soda blast your problems away!

Call Us Today!! (585) 641-0040

Different Types of Mold

9/12/2017 (Permalink)

From the Ordinary 

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods, and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum). Even though some forms of mold can pass value to our lives, other forms of mold can be harmful.  Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people. 

To the Unhealthy 

Intrusion of water into your home or place of business can result in mold growth. Water intrusion can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall, and insulation, provide a food source for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health hazard.

The Science of Drying

9/7/2017 (Permalink)

What is the Science of Drying? 

The knowledge  of  psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO® of N.E. & S.E. Monroe County are trained in the science of drying and follow strict industry-approved standards to help lower the chances  of any secondary damages.

The collage photo attached, shows our floor drying system which aids in drying hardwood floors instead of removing them.  We also have two photo's showing our "tent" drying system.  This way we create a drying chamber over the floor to keep that warm air in, and pull out as much moisture as possible.

If it wasn't for our knowledge and expertice, this ceiling and floor would've been lost from the damage above. 

Commercial Large Loss

9/7/2017 (Permalink)

A water main break caused this commercial building to have a major flood.  This affected their store, kitchen,  cafeteria, and a few offices.  The water and dirt brought in from outside left a lot of damage to their business. 

SERVPRO of S.E. Monroe County was called on to help clean up the mess.  And the business owners were very glad they were able to save their merchandise from any further damage.  They could not believe we were able to respond so quickly and with a large amount of drying equipment.

This photo shows two before photos and two after photos.  In the before photos, the carpet is not supposed to be brown... that is mud! 

SERVPRO of S.E. Monroe County was able to make it "Like it never even happened" and they were fully operational within the same week. 

Got Mold? Give us a call!

9/7/2017 (Permalink)

Mold Remediation and Restoration

It only takes a small water leak, or even excess humidity, for mold to form in your Rochester home or business. Then, mold can spread quickly through the property in as little as 48 hours. Mold can produce allergens and irritants, and it has the potential to cause other health effects. If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold,
Call Us Today – (585)641-0040

Commercial Post Construction Cleaning

9/7/2017 (Permalink)

Post Construction Cleaning

Once the floors are down and the drywall is up, its time to remove the debris and dirt in order to lay carpet, paint, and decorate. SERVPRO of S.E. Monroe County can provide the debris removal services to prepare the building for interior design.

Dehumidification and Drying 

During the construction phase, a building can trap moisture. Excessive moisture could result in mold growth. If you think one of your projects may have a moisture issue, rely on SERVPRO of South East Monroe County to provide the help you need eliminating moisture and preventing the potential for mold growth. 

Final Cleaning

You want the facility to look its best when the doors open. SERVPRO of South East Monroe County provides cleaning services to give the building that extra shine. Service include:

  • Carpet, resilient and non-resilient floor prep and finish 
  • Ceiling, walls and fixture cleaning 
  • Deodorization 
  • Air Duct Cleaning 
  • Debris Removal (if necessary)
  • Window Cleaning

Call SERVPRO of South East Monroe Count Today!!!  (585)641-0040

Understanding Mold

9/7/2017 (Permalink)

Confusion and misunderstanding surround the topic of mold and mold remediation. Some restoration businesses even make claims to remove all mold from a building.  This is a fallacy.  Mold spores occur naturally almost everywhere, both indoors and outdoors.  These microscopic spores float along in the air and can enter a home or business through windows and HVAC systems. Consider these facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air  and may enter your home through windows, doors, or AC/Heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas. 
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent. 

Call SERVPRO of South East Monroe County Today! (585)641-0040

Different Types of Mold

9/7/2017 (Permalink)

From the Ordinary 

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods, and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum). Even though some forms of mold can pass value to our lives, other forms of mold can be harmful. Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people. 

To the Unhealthy 

Intrusion of water into your home or place of business can result in mold growth. Water intrusion can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food source for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health interest. 

Call SERVPRO of South East Monroe County For All Your Mold Needs!! (585)641-0040

SERVPRO Emergency READY Profile

9/6/2017 (Permalink)

It is estimated that up to 50% of businesses that close due to a disaster, such as a fire or a flood, never reopen! Of the businesses that survive, the overwhelming majority of them has a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at piece of mind. Preparation is a key component for making it through any size disaster, whether it's a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens.

By developing a SERVPRO Emergency READY Profile for your business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself "Are you ready for whatever happens?"

Call SERVPRO of S.E. Monroe County Today for your Complimentary ERP!! (585)641-0040

Advantages of the SERVPRO Emergency READY Profile

9/6/2017 (Permalink)

ERP Advantages

  • A no cost assessment of your facility 
    • This means this is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency
    • It will only take a little time to complete and will not take you away from current projects, but it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster
    • This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes SERVPRO of S.E. Monroe County as your disaster mitigation and restoration provider
    • You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin 
    • This saves time so we can begin the work of mitigating the damage which can save you time and money 
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    • Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens"

What To Do Before A Storm Hits!

9/5/2017 (Permalink)

BEFORE THE STORM

  • To begin preparing, you should build an emergency supply kit and make a family communication plan

  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.

  • Postpone outdoor activities.

  • Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.

  • Secure outdoor objects that could blow away or cause damage.

  • Get inside a home, building, or hard top automobile (not a convertible). Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.

  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

  • Unplug any electronic equipment well before the storm arrives

CALL US TODAY AT (585) 641-0040

Spring Cleaning Tips!

4/13/2017 (Permalink)

Spring has arrived and we want you to keep your home or business in good condition all year long! We want you to prevent mold, water leaks, and even fires! 

 

In the meantime, here are some helpful tips about Spring-Cleaning for your OFFICE:

 

-Divide your workspace into zones: Determine how you want and need to use the space and set up zones for your daily functions. You may require a workspace for your computer, a library area for your research, a storage area for supplies and a filing area for your archives. This will provide a foundation for a more efficient use of space.

 

-Keep only what you need at arm's length: Boxes of pens, stacks of papers and old coffee cups need to go. Rid your desk of visual clutter by paring down the items on top to the essentials only. Supplies, paperwork and personal items should be kept in the zones you've establishes for them.

 

-Create a daily paper system: Consider creating hanging files or baskets labeled "to read," "to do," and "to file." Establish set days for each, so that you don't get behind or feel the overwhelming need to do everything at once.

 

-Sort your catch-all drawer: Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands. Go through the drawer every six weeks and clear out anything that is out of place or isn't being used.

 

-Eliminate digital clutter: Digital clutter can be just as stressful as physical clutter. Organize digital files and your email inbox just as you would paper files- with a system of logical and clearly labeled folders. Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.

 

-Disinfect regularly: Prevent the buildup of dust, dirt, food stains and fingerprints. Wipe down your desk, phone, keyboard and monitor once a week with disinfecting wipes. 

IICRC Certified Firm

11/22/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of South-East Monroe County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo. 

IICRC Certified Firms must 

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration. 

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace. 

About SERVPRO of South-East Monroe County

SERVPRO of South-East Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

BOMA & Honor Flight Rochester

2/5/2016 (Permalink)

Mike Necci, President of BOMA & VP of SERVPRO of S.E. Monroe County, presents Honor Flight Rochester with donation check.

Every year BOMA (Building Owners and Managers Association) of Rochester picks a charitable organization to donate to at all events throughout the year.  2015's organization was Honor Flight Rochester.  BOMA of Rochester was able raise nearly $2000 in donations through out the year from 50/50 raffles, golf tournaments, and meetings, and presented it to their representatives at our Holiday Luncheon at Oak Hill Country Club in Pittsford NY.

 The owner of SERVPRO of South-East Monroe County, Mike Necci, is the current president of BOMA and was able to help out this great charity.  And BOMA of Rochester has chosen Honor Flight Rochester to be their charitable organization again for 2016.

If you know any veterans from WWII, Vietnam War, or Korean War, contact your local Honor Flight organization and schedule them on a trip to Washington DC!

SERVPRO of S.E. Monroe County Wins Friend of the Year

11/6/2014 (Permalink)

IREM President presenting Mike with award.

Today, I.R.E.M. (Institute of Real Estate Management) Chapter #58, awarded SERVPRO of South-East Monroe County, the Friend of the Year award.  This award is given in recognition of a company’s outstanding service to its profession and support of IREM and its designations, thereby contributing to the advancement of professional property management. Mike Necci, Vice President of SERVPRO of South-East Monroe County was able to accept this award on the company's behalf.  SERVPRO of South-East Monroe County has been a member of IREM for many years and was honored to receive this award.  We enjoy working with and helping the property management companies in IREM.  And whether it's a small or large job, we clean them all!

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