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What to do During a Storm

12/8/2019 (Permalink)

DURING THE STORM

  • Use a battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords.  Unplug appliances and other electrical items such as computers and turn off air conditioners.  Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry.  Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open spaces. 
  • Avoid contact with anything metal - tractors, farm equipment, motorcycles, golf carts, golf clubs, and bicycles.
  • If you are not driving, try to safely exit the roadway and park.  Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.

CALL US TODAY AT (585) 641-0040

SERVPRO of East Monroe County takes Pride in Work

12/8/2019 (Permalink)

SERVPRO of South-East Monroe County has proudly been serving the Monroe County area, including Pittsford, East Rochester, Brighton, Henrietta, Mendon, and Rochester for over 38 years. In that time, we have gained the trust of hundreds of customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, and mold.

As an IICRC Certified Firm, SERVPRO of South East Monroe County IICRC certified technicians set themselves apart through training, experience, and comprehensive examination. An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Our multiple five-star reviews across various review sites such as Yelp and Google show how seriously SERVPRO of South East Monroe County is dedicated to making it "Like it never even happened."

Call today for exceptional damage restoration service at (585) 641-0040!

What to do After a Storm Hits

12/7/2019 (Permalink)

AFTER THE STORM 

  • Never drive through a flooded roadway.
  • stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs.
  • Stay away from downed power lines and report them immediately.
  • Watch your animals closely.  Keep them under your direct control.
  • If you have storm damage to your home or property, call SERVPRO of S.E. Monroe County!  Timely mitigation is key to minimizing damage to your home and belongings.

CALL SERVPRO of S.E. Monroe County TODAY!! (585) 641-0040

What to do Immediately after a House Fire

12/7/2019 (Permalink)

  1. Ask whether it is safe to enter the home. Do not enter if the fire authorities deem it unsafe. They may establish a safety zone, but never assume a room is safe, until it has been cleared to enter.
  2. Know who to call.
    1. Contact family members and let them know you are safe, and unharmed.
    2. Contact your insurance agent. They will be able to talk you through the necessary steps, including proper documentation and emergency lodging and living expenses (keep all of your receipts!) The insurance company may assist in securing a company to help with clean up options.
    3. You may request SERVPRO at this time for contents cleaning, restoration etc. Contact SERVPRO.
    4. Another call may be to your landlord if applicable, and to your local American Red Cross. SERVPRO is the preferred restoration partner to The American Red Cross.
  3. Secure the property to prevent possible looting. SERVPRO is available to assist with securing property/board-ups.
  4. If water hoses were used to exterminate the fire, drying your home is critical. It is best to call the professionals at SERVPRO to do water/ fire cleanups. Water can lead to mold damage if not dried properly. SERVPRO is an approved restoration contractor for many major insurance carriers and adheres to the highest standards in the restoration industry.
  5. Seek counseling if needed. Children and adults can feel a traumatic sense of loss, and may need help to avoid a lasting sense of sadness and disorientation after a house fire. Don’t be afraid to reach out for help. A house fire is a traumatic event and individuals need to be treated with respect and compassion by those close to the process of rebuilding.

For more information on contents and structural drying, extinguisher residue and soot removal call SERVPRO at (585) 641-0040

Do's & Don'ts of Smoke Damage

12/6/2019 (Permalink)

Do:

  • Limit the movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keeps hands clean, Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open.
  • Clean soot from chrome on kitchen and bathroom faucets, trim and appliances and protect with a light coating of petroleum jelly or oil.
  • Pour RV antifreeze into sinks, toilet bowls and tubs if heat is off during freezing season.
  • Wash both sides of leaves on house plants.
  • Change HVAC filters.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system. 

Don't:

  • Attempt to wash any walls or painted surfaces without first contacting SERVPRO of S.E. Monroe County!
  • Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of S.E. Monroe County.
  • Attempt to clean any electrical appliances (TV, Radio, etc.) that may have been close to fire, heat or water without first contacting an authorized repair service.
  • Consume any canned or packaged food or beverages that may have been stored close to fire, heat or water. (they may be contaminated)
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged.
  • Send garments to the dry cleaner. Improper cleaning may set smoke odor. 

Preventing Holiday Fires

12/5/2019 (Permalink)

Residential fires during the holiday season are more frequent, more costly, and more deadly than at any other time of the year. The U.S. Fire Administration (USFA) reports more than double the number of open-flame fires on Christmas Day than on an average day, and about twice as many on New Year’s Day. And when those fires occur, they do more damage: Property loss during a holiday fire is 34% greater than in an average fire, and the number of fatalities per thousand fires is nearly 70% higher. When the source of the fire is a highly flammable Christmas tree, the toll in property and lives is even greater.

To keep your household from becoming a holiday fire statistic, here are some safety tips to follow.

Cooking

Cooking is the top cause of holiday fires, according to the USFA. The most common culprit is food that’s left unattended. It’s easy to get distracted; take a pot holder with you when you leave the kitchen as a reminder that you have something on the stove. Make sure to keep a kitchen fire extinguisher that’s rated for all types of fires, and check that smoke detectors are working. 

If you’re planning to deep-fry your holiday turkey, do it outside, on a flat, level surface at least 10 feet from the house.

Candles

The incidence of candle fires is four times higher during December than during other months. According to the National Fire Protection Association, four of the five most dangerous days of the year for residential candle fires are Christmas/Christmas Eve and New Year’s/New Year’s Eve. (The fifth is Halloween.)

To reduce the danger, maintain about a foot of space between the candle and anything that can burn. Set candles on sturdy bases or cover with hurricane globes. Never leave flames unattended. Before bed, walk through each room to make sure candles are blown out. For atmosphere without worry, consider flameless LED candles.

Christmas Trees

It takes less than 30 seconds for a dry tree to engulf a room in flames, according to the Building and Fire Research Laboratory of the National Institute for Standards and Technology. “They make turpentine out of pine trees,” notes Tom Olshanski, spokesman for the USFA. “A Christmas tree is almost explosive when it goes.” 

To minimize risk, buy a fresh tree with intact needles, get a fresh cut on the trunk, and water it every day. A well-watered tree is almost impossible to ignite. Keep the tree away from heat sources, such as a fireplace or radiator, and out of traffic patterns. If you’re using live garlands and other greenery, keep them at least three feet away from heating sources.

No matter how well the tree is watered, it will start to dry out after about four weeks, Olshanski says, so take it down after the holidays. Artificial trees don’t pose much of a fire hazard; just make sure yours is flame-retardant.

Decorative Lights

Inspect light strings, and throw out any with frayed or cracked wires or broken sockets. When decorating, don’t run more than three strings of lights end to end. “Stacking the plugs is much safer when you’re using a large quantity of lights,” explains Brian L. Vogt, director of education for holiday lighting firm Christmas Décor. Extension cords should be in good condition and UL-rated for indoor or outdoor use. Check outdoor receptacles to make sure the ground fault interrupters don’t trip. If they trip repeatedly, Vogt says, that’s a sign that they need to be replaced. 

When hanging lights outside, avoid using nails or staples, which can damage the wiring and increase the risk of a fire. Instead, use UL-rated clips or hangers. And take lights down within 90 days, says John Drengenberg, director of consumer safety for Underwriters Laboratories.  “If you leave them up all year round, squirrels chew on them and they get damaged by weather.”

Kids Playing with Matches

The number of blazes — and, tragically, the number of deaths — caused by children playing with fire goes up significantly during the holidays. From January through March, 13% of fire deaths are the result of children playing with fire, the USFA reports; in December, that percentage doubles. So keep matches and lighters out of kids’ reach. “We tend to underestimate the power of these tools,” says Meri-K Appy, president of the nonprofit Home Safety Council. “A match or lighter could be more deadly than a loaded gun in the hands of a small child.”

Fireplaces

Soot can harden on chimney walls as flammable creosote, so before the fireplace season begins, have your chimney inspected to see if it needs cleaning. Screen the fireplace to prevent embers from popping out onto the floor or carpet, and never use flammable liquids to start a fire in the fireplace. Only burn seasoned wood — no wrapping paper.

When cleaning out the fireplace, put embers in a metal container and set them outside to cool for 24 hours before disposal. 

Thanksgiving Safety

12/4/2019 (Permalink)

For most, the kitchen is the heart of the home, especially during the holidays. From testing family recipes to decorating cakes and cookies, everyone enjoys being part of the preparations. With that being said, keeping fire safety top of mind during this joyous but hectic time is important, especially when there's a lot of activity and people at home. As you start preparing your holiday schedule and organizing that large feast, remember, by following a few simple safety tips you can enjoy time with your loved ones and keep yourself and your family safer. 

Statistics

  • Thanksgiving is the peak day for home cooking fires, followed by the day before Thanksgiving and Christmas Day.
  • In 2015, U.S. fire departments responded to an estimated 1,760 home cooking fires on Thanksgiving.
  • Unattended cooking was by far the leading contributing factor in cooking fires and deaths.
  • Cooking equipment was involved in almost half of all reported home fires and home fire injuries.

Safety Tips

  • Stay in the kitchen when you are cooking on the stove-top.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove.
  • Make sure kids stay away from hot food and liquids.
  • Keep the floor clear so you don't have any slips, trips or falls.
  • Keep knives out of the reach of children.
  • Be sure electric cords are not dangling off the counter.
  • Keep matches and utility lighter out of reach.
  • Ensure your smoke alarms are in working condition.

Insurance Agents Choose SERVPRO

12/3/2019 (Permalink)

Why Many Insurance Agents And Adjusters Use SERVPRO

SERVPRO of East Monroe County has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of East Monroe County. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of East Monroe County performs pretesting on every loss so we can determine restorability.

Claims Inventory Service
SERVPRO of East Monroe County can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Your Clients
A SERVPRO of East Monroe County professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of East Monroe County's documented, measured performance increases value for you, your agency, your managers, and your clients.

Here To Help 
The job of SERVPRO is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Call SERVPRO of East Monroe County. (585) 641-0040

Prevent Frozen Pipes this Winter

12/3/2019 (Permalink)

Frozen Pipes Can Burst!

It is starting to get colder here in Rochester, NY! When cold temperatures happen that can cause pipes to freeze. Frozen Pipes can result in costly repairs to you as a home or business owner. The good news is there are ways to prevent pipes from freezing. Here are some tips for this winter.Frozen pipes are a problem by themselves because they prevent water flow, but even worse, frozen pipes can eventually burst, causing damage and potential flooding. There are ways to protect your pipes from freezing. These include:

  1. Keeping your house warm - If you are leaving for a period of time, make sure that the heat is kept on at your property. You should inform them that the heat can help prevent pipes from freezing, and if pipes freeze and burst, it can cause a lot of water damage to the property and to their possessions. The heat doesn’t have to be kept as high as you normally would keep it if you were home but keeping it set above 50 degrees Fahrenheit at all times is a good idea. This should provide enough heat to keep the pipes warm and to prevent any water inside from freezing.
  2. Opening faucets - When temps hit the freezing level it is a good idea to allow faucets to drip. Allowing the faucet to be open like this will relieve pressure in the pipe. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst. With the faucet open you avoid blockage in the pipes.
  3. Insulation is key - Pipes can be fitted with foam rubber or fiberglass sleeves to help decrease the chances of freezing. This can be an easy solution for pipes that are exposed but can get expensive if walls, floors or ceilings have to be opened in order to properly insulate the pipe. Additional insulation can also be added to walls and ceilings to keep the pipes warm.

3 Services SERVPRO Provides after Storms

12/2/2019 (Permalink)

3 Services SERVPRO Provides

Demand for damage mitigation and restoration services spikes after a severe storm in Rochester NY.  Insurance agents and adjusters need to be able to rely on a local mitigation and restoration company to provide timely storm response services. Here are three services that make a local SERVPRO franchise the right choice for storm restoration.

1. Disaster Response

No matter how many properties are affected by a storm, a Disaster Response Team can arrive on each location within a matter of hours. Independent mitigation and restoration services are more likely to be backlogged than a national corporation that can dispatch employees and equipment from nearby franchises to areas that have experienced large losses.

2. Mitigation and Cleanup

The initial stage of storm response involves mitigating damage. In the case of structural damage, this may involve boarding up broken windows or breaches in a building envelope or tarping over a damaged roof. Standing water resulting from flood damage should be extracted as soon as possible. A full-service company can ensure that these initial measures contribute toward complete storm restoration.

3. All-In-One Restoration

A company that offers mitigation and restoration services can reduce the workload on insurance agents and adjusters while simplifying the claim process for property owners. Relying on a one-stop shop may make miscommunication less likely, prevent scheduling conflicts and allow for a faster and more thorough restoration job. Depending on a single service also means that the initial estimate is likely to be more accurate.

These storm restoration services set SERVPRO franchises apart from independent companies. The business model means that each location has the backing of a national corporation and the ability to call on nearby locations for additional personnel and equipment. A single estimate from a service that can clean up damage and rebuild a commercial property can also be more convenient for insurance agents, adjusters, and clients.