Recent Posts

We Mean Business!

9/26/2019 (Permalink)

By now, you probably know that SERVPRO is an industry leader when it comes to commercial fire and water clean-up and restoration. And that we are available to respond to your business fire and water emergencies 24 hours a day, seven days a week. We also have access to resources of a nationwide network of 1,700 franchises, which means no project is too big for us to handle.

Something that you may not be aware of is that we are so much more than just a fire and water clean-up service! We offer professional services to get your business looking its best. Maybe your office’s carpets could use a freshening up, or maybe your restaurant’s kitchen could use a deep cleaning. How dirty are those A/C vents? Imagine how dirty the air ducts are on the inside! We have the right cleaning tools and products to get the job done.

You can depend on SERVPRO of Dartmouth/New Bedford South to get your workplace looking it's very best!

When Storms or Floods hit Rochester, SERVPRO is Ready!

9/25/2019 (Permalink)

SERVPRO of East Monroe County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rochester, NY,  we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 585-641-0040

Commercial Carpet Maintenance

9/25/2019 (Permalink)

The carpeting in an office can quickly because soiled due to heavy traffic. Carpets act as a filter, trapping dust, dirt, gases, animal hair and other soils into the fibers to the carpeting. The IICRC believes that soil in carpet is 79% dry soil. Therefore, regular vacuuming is a major factor in keeping up with proper care and maintenance of your carpets. Vacuuming should be done at least once a week. However, in high traffic areas it may be necessary to vacuum once daily.

Other things you can do to help maintain your carpets appearance are…

  • Spot removal. Don’t wait until your whole carpet needs to be cleaned to try to remove a stain or spill from the carpet. Take care of any staining that may occur on the carpet immediately.
  • Move furniture to change traffic patterns. If everyone at your office walks in the same path on the carpet, the carpet will quickly show warn spots in those areas. Those same areas will receive the most amounts of dirt and soil on them while other areas never get walked on. Moving furniture around forces people to walk in different areas of the carpet preventing the carpeting to get worn too quickly in the same areas.
  • Using entryway mats. Using entryway mats limit the amount of soil brought in and tracked onto the carpets. Entryway mats are especially useful during the winter months when salt from the roads and sidewalks can stain the carpeting.
  • Schedule a professional cleaning. Professional carpet cleaning can address moderate and heavy soil in your carpets. We generally recommend having your carpets professionally cleaned at least every 12 months. However we may suggest having your carpets cleaning more frequently based on soil build-up, traffic, type and color of carpeting.

Storm Safety during National Preparedness Month

9/24/2019 (Permalink)

As a property owner, if storms are on the horizon, you start looking for ways to protect your home and family. 

Join your community for National Preparedness Month in their ideas and events to prepare for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

If you own a business in the local community, having a business continuity plan can help protect your company, its employees and its infrastructure, and maximizes your chances of recovery after an emergency or disaster. You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

Working with your local government, other businesses, and the community, we choose to work together as a team to ensure that our families, businesses, places of worship and neighborhoods are ready.

Look to Ready.gov/business to find vital information on how to begin preparing for and addressing the unique needs during an emergency. You can also contact SERVPRO® of East Monroe County to find out more on how to be ready when disaster strikes!

Water Damage in your Rochester Home

9/24/2019 (Permalink)

Water in an unfinished basement Property owners can take steps to prepare for disasters, but you can never fully prevent them

When it comes to life’s emergencies, it isn't a matter of if they will occur­ it's a matter of when they will occur.  Home and business owners can take steps to prepare for disasters, but you can never fully prevent them from happening.  An old pipe bursts. A storm blows in dozens of gallons of water. A washing machine malfunctions. Chances are your home or business will eventually suffer some sort of emergency; that is why it is important to prepare now, before disaster strikes.

SERVPRO® of East Monroe County is trained to respond quickly, professionally and efficiently when   managing your loss. When your home or business is under water, every minute counts. That's why SERVPRO of East Monroe County is available 24 hours a day, 7 days a week.

In this blogyou'll find more information including:

  • The dangers of
  • What to do following water damage.

Should a disaster strike, call SERVPRO® of East Monroe County (585) 641-0040 to help make it "Like it never even happened."

Commercial Fire Testimonial

9/23/2019 (Permalink)

Fire and water damages happen when we least expect it. Our goal is to work with our clients and make these stressful situations manageable by providing a thorough scope of work to make it like it never even happened.

We recently worked with a local municipality whose Department of Publics building sustained a fire loss. A snow plow caught fire during the winter season causing smoke and fire damage throughout the garage and office areas. This was a large loss and we needed help! We brought in a SERVPRO Large Loss Response Team, SERVPRO of Broome County out of Binghamton NY.

Their team was there to respond. The project took close to 2 months to complete due to the size and extensive damage. We assisted with structure cleaning, contents cleaning, document restoration, and repair services. Progress updates and photos were provided daily to our client.

When the job was complete our client was more than happy and had this to say:

"Great Job! Very professional. Justin is attentive and considers all of our needs. I would recommend this TEAM to everyone."

Common Causes of Water Damage in Businesses

9/20/2019 (Permalink)

It is usually easy to see when your business is flooding, but some causes of water damage are not so obvious. Determining the origin of the problem may require a bit of detective work, and simply cleaning up the signs of damage often won’t fix the root cause. Be sure to keep an eye out for these common causes of water damage in commercial properties.

Roof Leaks

Small leaks in your roof can lead to large amounts of damage. Flat roofs are particularly susceptible to water damage. Even though most flat roofs do have a slight incline, natural debris, like leaves and branches, can create areas where water can easily build up. Standing water can create cracks and leaks in your roof, which can result in water damage throughout your property.

Even if your roof has a steep incline, debris and freezing temperatures in the winter can create natural dams on your roof. Moss can also cause similar issues as it absorbs water and holds it in place on your roof. Regularly clear moss and debris off your roof to prevent damage.

Ice Dams

Ice dams can be a little-known, but major problem during the snowy season, especially for commercial buildings with flat roofs. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your property. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel, or a calcium chloride ice melter.

Gutter Buildup

Ideally, gutters direct water off your roof and away from your building. However, it’s easy for leaves, branches, and other debris to clog your gutters. Over time, water will build up and start to overflow onto your walls. Small holes can form as well. Instead of guiding water away from your building, water will constantly leak down its walls. This creates an ideal situation for water damage to occur.

Multi-level properties should have the gutters regularly inspected on all roof levels. If gutters start to overflow from a higher level, water can impact lower roofs with greater volume and velocity and cause damage.

Frequently clear out your gutters, especially in the fall or after a windy day.

Broken Pipes

Depending on the location and severity of a broken or leaking pipe, this can be one of the most obvious causes of damage or one of the most subtle.

Winter is a common season for burst pipes. Insufficient insulation can cause pipes to freeze, expand and burst. Commercial buildings may be closed over weekends and frozen pipes can go unnoticed. Rust and age can also damage your pipes.

Unfortunately, it can take a while to notice a leaking pipe, which can give water plenty of time to damage your property. Watch for telltale signs such as lower water pressure, discolored water, or staining on your walls.

Sewage Backup

While you might prefer to avoid sewage in your day-to-day life, tree roots enjoy easy access to sources of water and fertilizer. Tree roots will often grow into and clog drain lines, which causes the sewage to back up and results in water damage in and around your building.

These clogs will often affect multiple drains. If you flush your toilet and hear gurgling coming from the shower drain, you may have a sewer clog. To prevent tree roots from finding their way into your sewage lines, you can install metal or wood barriers running vertically by the lines. Make sure they are buried 6-12” deeper than the pipe.

Toilets and sewer lines can also clog after someone flushes inappropriate items down the toilet. Make sure everyone in your building knows to avoid flushing feminine hygiene products, rags, cotton balls, paper towels, baby wipes, diapers, etc. If it’s not toilet paper, don’t send it down the toilet.

Broken or Malfunctioning Appliances

As water heaters and other appliances age, they can develop rust, leaks, and cracks. Even a small trickle of water can cause damage over time. Keep an eye on your machines as they get older. Watch for any decreases in performance, and inspect the appliances regularly.

Sprinkler Malfunction

Many businesses and apartment facilities have extensive sprinkler systems. Though these systems are meant to help reduce potential damage to these properties, they can often be the cause of major water damage. Many commercial water losses we see come from broken or faulty sprinkler heads or because the sprinklers were set off by a small fire. If left running, these sprinkler heads can flood a building with hundreds of gallons of water very quickly. Be sure to not hang items from sprinkler heads and to avoid setting off alarms with smoke.

HVAC Malfunctions

A leaky or malfunctioning HVAC system can also cause major water damage to a property. Small leaks can go unnoticed for some time and can cause unseen water damage. If not caught early, the damage can become a lot bigger and harder to clean up and restore. Be sure to have your HVAC systems checked regularly. If you are seeing signs of water damage, such as sagging or bulging drywall, or if things are smelling musty and mildew, have us come check it out. We have the equipment to check for hidden water damage. We can let you know if you have water damage.

These are a few of the more common causes of water damage. The truth is, wherever there is water in your commercial building, there is a potential for damage if something goes wrong. At SERVPRO® of East Monroe County, we know how to fix water damage at the source of the problem. Using our experience and training, we offer long-term solutions to make your property “Like it never even happened.”

We know that water problems can occur at any time, which is why we offer 24-hour emergency service. If you find signs of water damage in your building, don’t hesitate to call SERVPRO of East Monroe County at 585-641-0040.

Generator Safety Tips

9/20/2019 (Permalink)

If you have a generator on hand for power outages during severe weather, follow the safety tips below from the American Red Cross:

  • Never use a generator, grill, camp stove, or other gasoline, propane, natural gas, or charcoal-burning devices inside a home, garage, basement, crawl space, or any partially enclosed area.
  • To avoid electrocution, keep the generator dry and do not use in rain or wet conditions. Operate it on a dry surface under an open canopy-like structure, such as under a tarp held up on poles. Do not touch the generator with wet hands.
  • Opening doors and windows or using fans will not prevent carbon monoxide (CO) buildup in the home. Although CO can’t be seen or smelled, it can rapidly lead to full incapacitation and death. Even if you cannot smell exhaust fumes, you may still be exposed to CO. If you start to feel sick, dizzy, or weak while using a generator, get to fresh air immediately. Install CO alarms in central locations on every level of your home or property and outside sleeping areas to provide early warning of accumulating carbon monoxide.

Be sure to use caution when using generators. And if your home receives damage from fire or storm, give SERVPRO of East Monroe County a call at 585-641-0040

April Showers bring May Flowers

4/30/2019 (Permalink)

April showers help to bring us the most vibrant May flowers and we are so happy with this change of season.

However, when April showers are more like torrential, relentless downpours we could face a flooded basement and other water damage causing costly repairs. Flooding generally occurs in the springtime as the result of heavy rains that cannot be adequately absorbed by the still thawing earth. Particularly formidable are the flash floods resulting from thunderstorms, swiftly melting snow and ice jams in creeks. Consider if more than one of these circumstances happens at the same time, you have the potential for a catastrophe with flooding waters and raging mudslides.

Homeowners you can take some simple precautions to secure your property and keep your possessions safe.

ElevateKeep your furnace, water heater, electrical panels above predicted water levels to protect yourself from costly home replacements.

Install check valvesThese valves close to prevent the backward flow of liquid and prevent water from backing up into the drains in your home.

Build barriers: Use sandbags to create flood walls to prevent or reduce flow of water into your home.

Waterproof the basementUse a waterproofing compound to seal the walls of your basement.

Clean: Clean gutters, drains and downspouts for proper water flow.

Purchase flood insurance: Most standard homeowners' and business insurance policies unfortunately do no cover flood damage. In the event of a flood, you would be responsible for covering the full cost of repairs and replacing items damaged.

We provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Deodorizing After a Fire Damage

4/30/2019 (Permalink)

Things You Should Know

One of the biggest problem after an incidence of fire is the lingering, foul, burnt odor. If the odor is not remedied professionally, it can stay on your property for a long time making it almost impossible to stay there.

Thankfully, professionals can help you get rid of this odor after fire damage to your Lenexa home. The odor after an incidence of fire is a mix of chemical and natural odors due to the burning of wood, plastic, and other building material. Here at SERVPRO, we employ a multi-step process to eliminate odor and get your home smelling like home again- removing, and cleaning. Let's take a closer look at every step.

Removing 
One of the first things that SERVPRO technicians do while tackling an odor problem after a fire is removing the source of the odor. The source of odor after a fire damage can be burnt wood or other building materials. Our IICRC certified technicians dispose of the source in a safely and efficiently.

Cleaning  
The second step during the deodorizing process is cleaning. Smoke and soot residues can deposit on and even penetrate the various surfaces such as walls and ceilings. SERVPRO technicians clean different surfaces depending on the type of the surface and residue deposited on it.

Sealing 
Sealing is not required in most cases, but if the damage is extensive and the removal of the source is too expensive or impractical, it is the best option. Painting walls to seal in the odors is one such case.

We are here to help you in your hour of need. Call SERVPRO of East Monroe County today!